Note: The job is a remote job and is open to candidates in USA. Omnicell is a healthcare technology company focused on transforming pharmacy care through robotics, smart devices, intelligent software, and expert services. The Technical Director, Global Cloud Operations serves as the senior cross-pillar technical leader, establishing unified architecture standards, resolving technical trade-offs, partnering with executives and directors, and mentoring senior technical leaders across reliability, operations, platform engineering, and cloud security.
Responsibilities
- Serve as the unifying technical authority across Site Reliability Engineering, Site Reliability Operations, Platform Engineering, and Cloud Security
- Partner closely with all four Directors on architecture decisions, technical roadmaps, and major trade-offs that cross pillar boundaries
- Identify and resolve technical inconsistencies before they become production risk — for example, platform provisioning patterns that don’t meet security baselines, or reliability targets that assume operational capabilities SRO hasn’t yet built
- Own the enterprise-wide technical standards that span all four pillars: observability conventions, incident severity definitions, infrastructure-as-code patterns, and security control baselines
- Chair a recurring cross-pillar architecture review, ensuring major technical decisions in any one pillar are visible to the other three before they ship
- Maintain a unified view of technical debt and risk across the organization, and prioritize it alongside each Director
- Act as the VP’s primary technical deputy — translating cross-pillar technical detail into clear input for executive decisions, and translating VP strategy into technical direction the four Directors can execute against
- Represent Cloud Operations in technical discussions with other engineering and product leaders across Omnicell
- Support the VP in Sev1/Sev2 incident review when an incident’s root cause or resolution spans multiple pillars
- Mentor senior technical leaders across all four pillars — Reliability Architect, Security Architect, Senior Platform Engineer, and equivalent senior ICs — independent of their reporting line
- Help the four Directors develop their own technical judgment and cross-pillar awareness over time, so the need for centralized coordination naturally decreases as the organization matures
- Lead through technical credibility and relationship, not positional authority over the four Directors
- Make and stand behind difficult cross-pillar technical trade-offs, clearly communicating the reasoning to all affected teams
- Protect the organization from well-intentioned but locally-optimized decisions that create risk elsewhere in the system
- Serve as a calm, technically rigorous voice in cross-pillar incident review and architecture discussions
Skills
- 10+ years in infrastructure, platform, reliability, or security engineering, with 5+ years in a senior technical leadership role spanning multiple technical disciplines
- Demonstrated depth across at least two of the four pillars (SRE, operations, platform engineering, security) and working fluency in all four
- Strong track record of resolving cross-team technical trade-offs and influencing without direct authority
- Deep experience with multi-cloud architecture (AWS, Azure, GCP), modern observability practices, infrastructure-as-code, and cloud security fundamentals
- Experience operating in a regulated industry (healthcare, financial services, or similar) with compliance obligations such as HIPAA, SOC 2, or FedRAMP
- Prior experience as a Principal Engineer, Distinguished Engineer, or cross-functional Technical Director in a scaling infrastructure organization
- Experience building or formalizing an architecture review or technical governance process from scratch
- Experience mentoring senior technical leaders across disciplines outside your own direct reporting line
Benefits
- Remote (U.S.) / Hybrid (Preferred)
- Employee Impact Groups that foster inclusion and belonging
- Learning and well-being programs that support personal and professional growth
Company Overview