Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. As a Technical Support Specialist, you will troubleshoot and resolve software issues related to public safety applications, ensuring optimal performance and customer satisfaction.
Responsibilities
- Resolve software problems by identifying the root cause of reported public safety application incidents
- Gather precise application data to assist Engineering teams with code fixes and defect classification
- Implement configuration workflows that help to ensure customer technical configurations align with their operational goals
- Work dynamically across Support, Product Management, Engineering, and Customer Success groups
- Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance
- Participate in an on-call rotational schedule to provide support for mission-critical software systems during off-hours
Skills
- Bachelor's Degree
- 3+ years of technical customer support experience
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- MS SQL Server to analyze relational database performance and isolate environmental defects
- MS Windows Server to manage configuration deployment and host operating system troubleshooting
- Network Infrastructure to oversee firewall, router, and basic networking configurations
- Technical Communication to translate complex software investigations into clear, user-focused resolution paths
- Ticketing Systems to manage case lifecycle tracking from initial contact to deployment verification
- Autonomy to perform effectively as an independent resource within high-stakes, time-sensitive settings
- Previous knowledge of the PremierOne Application Suite is a plus
- Experience with public safety records management systems (RMS)
- Familiarity with F5 or Fortigate networking components
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Company Overview