Note: The job is a remote job and is open to candidates in USA. Netskope is a leader in modern security and networking for the cloud and AI era. The Solutions Engineering Manager will lead the AMER Enterprise Solutions Engineering team, recruit and develop Solutions Engineers, support complex customer evaluations, and partner cross-functionally to drive customer success, revenue growth, and market leadership.
Responsibilities
- Recruit, hire, and on-board new Solutions Engineers into your territory
- Provide technical and business leadership for the SE organization promoting leadership by example
- Responsible for training and mentoring new Solutions Engineers on the team and assist with defining periodic SE training curriculum
- Support field SE team in complex evaluations, troubleshooting, and challenging customer environments
- Assist Channel team in ensuring Partner SE's are trained and can support Netskope demos, POCs, and evaluations
- Build maintain relationships with Key customers in the territory to solidify reference accounts and to assist the account teams with defining plans to drive more business
- Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent
- Conduct ongoing 1:1's with team members to provide constructive feedback and skills development
- Work cross functionally with support, customer success, product management, engineering, and other organizations to ensure alignment with the field, provide a process and product feedback
- Provide an escalation point for pre-sales and post-sales technical issues that arise in the territory
- Take an active role in your regions customer success and help resolve any customer satisfaction issues, escalating cross functionally when needed
Skills
- 3+ years of previous successful solutions engineering leadership experience is essential
- 5+ years as a successful individual contributor solutions engineering
- Strong communication (written and verbal) and presentation skills ranging from tech level up to senior executives. Comfort in public speaking and presenting to both internal and external executive audiences
- A reputation for unquestionable ethics and integrity
- Big thinker striving to make a big impact and unwilling to accept mediocrity or Status Quo
- Must have resiliency and tenacity to be successful in an extremely fast-paced, ever-changing environment
- Solid track record in building, developing and recruiting high- performance teams based on a large network of talent in the software and systems industry
- Ability to work with diverse groups of people; challenge and lead people toward their peak performance
- Industry knowledge of security product market trends and directional awareness of Netskope's roadmap and technology development efforts
- In-depth knowledge of security technologies and product with prior experience selling security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO, DLP and Encryption gateways
- Knowledge of how to deliver comprehensive security solutions to Netskope's customer base, and maintains a general understanding of competitive selling strategies
- Travel: 50-75% within the region
- Prior experience growing teams in early stage startups with limited resources
- Experience working in and selling cloud-based technologies (SaaS, IaaS, and PaaS)
- BS CS/EE or related (or equivalent work experience) preferred
Benefits
- Candidates may be eligible for a stock award program.
- Candidates may also be eligible for a comprehensive health plan and other benefits.
Company Overview
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