Note: The job is a remote job and is open to candidates in USA. National University is a higher education institution serving students through online and campus-based programs. The Technical Business Analyst partners with business leaders and technical teams to translate business needs into requirements, document current- and future-state processes, and support solution delivery across the full SDLC. The role also leads UAT activities, identifies risks and dependencies, facilitates stakeholder alignment, and mentors junior analysts.
Responsibilities
- Lead and facilitate requirement gathering sessions, workshops, and stakeholder meetings to elicit, clarify, and document business needs
- Translate business requirements into clear Business Requirements Documents (BRDs), Functional Specifications (FSDs), process documentation, and supporting artifacts for technical teams
- Develop comprehensive current- and future-state process maps, including business rules, decision points, and cross-functional workflows; identify gaps, risks, and improvement opportunities
- Partner with business and technical teams to design, evaluate, and validate solutions aligned to operational objectives and system capabilities
- Serve as the primary liaison between stakeholders and IT throughout the full Software Development Life Cycle (SDLC), ensuring shared understanding and alignment
- Own assigned initiatives and deliverables through analysis, design, build, testing, implementation, and post-implementation support
- Develop UAT strategy, prepare test scenarios and cases, coordinate execution with business stakeholders, and ensure traceability to requirements
- Proactively identify, assess, and communicate risks, impacts, and dependencies, exercising sound independent judgment in support of organizational priorities
- Act as a subject matter expert for supported systems and processes; provide guidance and mentorship to junior analysts as needed
- Maintain reliable attendance and perform other duties as assigned
Skills
- * Experience working within a technology-driven organization supporting enterprise systems and cross-functional initiatives
- * Demonstrated experience documenting business processes, business rules, and cross-functional workflows
- * Proficiency with process mapping and flowcharting tools (e.g., Visio or similar platforms)
- * Experience producing structured requirements documentation (e.g., BRDs, FSDs) and supporting initiatives through the full Software Development Life Cycle (SDLC)
- * Working knowledge of SDLC processes, including both Waterfall and Agile methodologies
- * Experience working within ticketing and work management systems (e.g., Jira or similar platforms)
- * Foundational knowledge of SQL and the ability to create and interpret queries to support analysis and validation activities
- * Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- * Understanding of organizational structures, governance, and operational dynamics within complex environments
- * Ability to facilitate meetings, lead structured conversations, and guide stakeholders toward alignment and shared understanding
- * Strong interpersonal and communication skills with the ability to engage diverse constituencies across all organizational levels
- * Operates confidently and professionally in ambiguous or high-visibility situations; comfortable influencing without formal authority
- * Demonstrates independent judgment, personal accountability, and sound decision-making with limited supervision
- * Ability to build collaborative relationships and foster a cooperative team environment while advancing common goals
- * Strong critical thinking skills; questions assumptions, identifies root causes, and proposes practical, innovative solutions
- * Ability to manage multiple priorities in a fast-paced environment while maintaining focus on measurable outcomes
- * Results-oriented mindset with a commitment to organizational mission, strategic objectives, and continuous improvement
- **Location:** Remote, USA
- **Travel:** up to 10% travel
- * Bachelor's degree preferred in business management, leadership, computer science or related field
- * Working knowledge of higher education operations and systems (e.g., SIS, CRM, ERP, LMS) and the broader student lifecycle preferred
Benefits
- Comprehensive well-being benefits for you and your family
- A supportive academic and work environment
- Remote work arrangement
Company Overview