Note: The job is a remote job and is open to candidates in USA. Leesa Sleep is a company committed to creating good products and giving back to communities. They are seeking an innovative Technical Business Analyst to support process improvements and technology implementations, acting as a bridge between business needs and the Technology organization.
Responsibilities
- Proven experience in the assessment and implementation of new requirements using knowledge of existing solutions and working with developers to enhance user experience
- Sound knowledge of ecommerce and software development life cycle. Including a strong understanding of Enterprise Resource Planning (ERP) system setup and maintenance
- Efficient communication skills
- Strong organizational and analytical skills
- Working with technology and QA teams to deploy and troubleshoot the system applications
- Fine tuning processes and improvements to ensure system reliability and scalability
- Prepare documentation and provide guidance and consultancy. Documentation includes process mapping and data flow diagrams
- Understand the environment specifics in context with business requirements
- Manage business priorities with the development team, work with the development manager to ensure features/user stories are in place for upcoming sprints
- QA and demo new features to the wider business
- Previous project development experience is advantageous
Skills
- 5+ years' experience including increasing technical and analytical experience
- Experience with eCommerce, supply chain, retail operations, accounting/finance (including a basic understanding of accounting and financial processes), and marketing
- Basic experience with SQL /MySQL for reporting purposes
- Experience and knowledge of collaboration tools (MS Teams, Zoom, MS Dev Ops, Workfront)
- Decision making skills / bias for action
- Ability to work using Agile methodologies as well as independently
- Ability to translate technical requirements and solutions into business language (and vice versa)
- Skills to work with business stakeholders to understand application issues and/or future functionality. Put together plans and document objectives and requirements
- Demonstrate competency anticipating problems and complications and formulating solutions so as not to impede the progress of a project
- Good understanding of QA processes and how to ensure data integrity
- Knowledge of customer journey mapping
- Soft Skills – communication, negotiation, collaboration, focus on detail, stress resilience
- Be comfortable managing a diverse and fast-paced workload, with the ability to manage daily issues while concurrently developing future improvements
- Undergraduate degree
- Experience with Zendesk, Shopify, Netsuite, and Domo preferred
Benefits
- Leesa is open to a work from home workplace for this position
- Flexible nature to manage competing and changing priorities
- Some travel to support business and social impact events and activities
Company Overview