Note: The job is a remote job and is open to candidates in USA. Celerity is seeking a Technical Analyst to support a complex Field Service Management platform implementation for a utilities client. The role translates business requirements into technical specifications, supports platform configuration and integration, and contributes to testing, deployment, and post-go-live support.
Responsibilities
- Analyze and document detailed technical and functional requirements for the FSM platform implementation, working closely with business stakeholders and the Solution Architect
- Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents
- Conduct gap analysis between out-of-the-box FSM platform capabilities and client-specific business requirements
- Support development of solution design documents, data mapping specifications, and integration requirements
- Support configuration of the FSM platform (e.g., scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs
- Partner with Product Developers and Product Solution Architects to validate that technical builds align with documented requirements and architecture standards
- Assist in designing and validating system integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry)
- Support data migration activities including data mapping, cleansing, validation, and reconciliation
- Develop test plans, test cases, and test scripts to validate FSM platform functionality against business requirements
- Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing cycles
- Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes
- Ensure traceability between requirements, configuration/build, and test coverage
- Work closely with the Technical Project Manager to provide status updates, flag risks/issues, and support project planning and reporting
- Collaborate with the Solution Architect and Product Solution Architects to ensure technical solutions align with overall architecture and scalability requirements
- Partner with Product Developers to clarify requirements, review technical builds, and troubleshoot implementation issues
- Support business analysts and end users during design workshops, walkthroughs, and training sessions as needed
- Maintain up-to-date technical documentation, configuration guides, and runbooks throughout the project lifecycle
- Support development of training materials and knowledge transfer documentation for client teams
- Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets
- Support cutover planning, deployment activities, and go-live readiness assessments
- Provide hypercare support post go-live, triaging and resolving technical issues in collaboration with the delivery team
Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience
- 7+ years of experience in a Technical Analyst, Systems Analyst, or similar technical delivery role within enterprise software implementations
- Hands-on experience implementing or supporting Field Service Management (FSM) or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware)
- Proven experience working on full implementation lifecycles: requirements gathering, design, configuration/build, testing, deployment, and hypercare
- Solid understanding of system integration concepts (APIs, middleware, data mapping/ETL) relevant to utilities technology ecosystems
- Working knowledge of relational databases and SQL for data analysis, validation, and troubleshooting
- Familiarity with Agile and traditional project delivery methodologies (Scrum, SAFe, Waterfall)
- Experience with requirements management and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar)
- Relevant FSM platform certifications (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax certification)
- Certified Business Analysis Professional (CBAP) or similar business/technical analysis certification
- Certified ScrumMaster (CSM) or Agile certification
- ITIL Foundation certification (a plus, given field service and incident/change management overlap)
- This position is open to individuals who are currently authorized to work in the United States on a full-time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time
- Advanced degree (MBA or Master's) is preferred
- Experience within the utilities industry (electric, gas, water) is strongly preferred, particularly with field operations, mobile workforce, or asset management systems
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance (STD/LTD)
- Flexible Spending Account
- Health Savings Account
- Basic Life/AD&D
- 401(k) plan
- Paid Time Off
- Company Holidays
- Leave of Absence
- Remote work and Flexible Work Schedules (for qualified positions)
- Employee Referral Program
- Professional Development
- Charitable Contribution Match
- Sponsored team-building activities outside of work
- Sponsored formal training and certification
Company Overview