Note: The job is a remote job and is open to candidates in USA. Cyware delivers a cybersecurity Cyber Fusion platform that unifies threat intelligence, automation, threat response, and vulnerability management for enterprises, government agencies, and MSSPs. The Technical Account Program Manager will own post-sale success for federal, state, and local government customers by managing technical accounts, multi-phase program delivery, partner relationships, platform adoption, and renewal or expansion risks.
Responsibilities
- Serve as the primary technical point of contact for a portfolio of public sector customers, from customer onboarding through renewal and full lifecycle management
- Own program-level delivery: implementation timelines, milestones, risk tracking, compliance, and stakeholder reporting across multi-phase government deployments
- Act as the connective tissue between Cyware, the customer agency, and the delivering SI/reseller, ensuring all three are aligned on scope, schedule, and success criteria
- Build and maintain trusted working relationships with major public sector SIs and primes and their delivery teams, functioning as Cyware's technical anchor on joint engagements
- Coordinate cross-functionally with Solution Architecture, Product, and Support to resolve technical issues and drive feature adoption
- Manage relationships with agency technical leads, contracting officers, COTRs/CORs, and program managers
- Track and report on platform health, usage, and mission outcomes; proactively identify risk to renewal or expansion
- Translate agency mission needs into internal product feedback and prioritized enhancement requests
- Run structured cadences (QBRs, status reviews, executive briefings) tailored to government reporting expectations and IDIQ/task-order structures
- Lead by influence across customer, partner, and internal stakeholders.Able to run the room in a room full of government PMs, SI delivery leads, and agency technical staff
Skills
- 10+ years in Pub technical account management, customer success, or program/project management, with 5+ years dedicated to federal or public sector customers
- Demonstrated, active relationships with systems integrators and primes delivering into government (not just familiarity — real working relationships with named SI delivery and capture teams)
- Deep, current knowledge of how public sector work gets contracted and delivered: IDIQs, task orders, prime/sub structures, OTAs, GWACs (e.g., SEWP, Alliant, CIO-SP3), and how that shapes program execution
- Working knowledge of SOC/security operations tooling
- Experience managing multi-stakeholder programs against contractual deliverables and timelines (SOWs, ATOs, milestone-based delivery)
- Fluency in government compliance and authorization frameworks (FedRAMP, NIST 800-53, RMF/ATO lifecycle, continuous monitoring)
- Proven ability to lead not just coordinate mixed rooms of agency, SI, and internal stakeholders toward a shared outcome
- Strong written and verbal communication skills calibrated to both technical staff and government executives
- Active or eligible for a federal security clearance (or ability to obtain one)
- PMP or equivalent program management certification
- Prior experience at a federal systems integrator, in a role bridging customer delivery and partner management
- Existing personal network within DoD, civilian agencies, or SLTT security programs
- Track record of growing an account's footprint by pulling an SI partner deeper into the account, not just co-existing with one
Benefits
- Time off
- Paid holidays
- Retirement plans
- Insurance coverage
- Professional development opportunities
- Exciting and challenging start-up culture
Company Overview