Note: The job is a remote job and is open to candidates in USA. Atomic is seeking a Technical Account Manager to support the ongoing technical success of its reseller and partnership portfolio. The role manages partner accounts, coordinates cross-functional customer work, advises on implementation and support practices, develops enablement materials, and escalates technical and operational risks.
Responsibilities
- Own the technical operating rhythm for a portfolio of reseller and partnership accounts
- Partner with Account Executives to define, scope, and track partner-driven customer work and future opportunities
- Coordinate across partner teams, FI customers, and Atomic internal teams so ownership, next steps, risks, and timelines stay clear
- Consult with partners on implementation patterns, support workflows, user experience, operational readiness, and best practices
- Build reusable partner-facing and FI-facing enablement materials: welcome packets, onboarding templates, one-pagers, and support guides
- Spot recurring partner issues, support patterns, and product/process gaps; turn them into durable improvements
- Run partner status calls and internal planning conversations with the right attendees and a clear decision/action trail
- Escalate technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward
- Clarify ownership boundaries: what should be handled by partners, Atomic Support, Implementation, Product, Engineering, or GTM
Skills
- Experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role
- Strong project and stakeholder management across multiple accounts or workstreams
- Comfortable discussing APIs, webhooks, authentication, integration workflows, support handoffs, and technical troubleshooting with both technical and non-technical audiences
- Excellent written communication for partner updates, customer-facing explanations, and internal escalation notes
- Strong operational instincts: owners, timelines, risks, decisions, and systems of record stay clean
- Curious about partner and customer businesses, not just tickets or tasks
- Able to spot repeated patterns and turn them into scalable process or documentation
- Reseller, platform, or channel partner portfolio experience
- Fintech, financial institution, embedded finance, or regulated-customer experience
- APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling
- Experience creating partner enablement or onboarding collateral
Benefits
- Medical, dental, vision, and 401(k).
- Equity through stock options.
- Remote-first workplace.
- Unlimited PTO, 10 company-paid holidays, and office closure between Christmas and New Year.
- Continuing education.
- Paid parental leave.
Company Overview
Company H1B Sponsorship