[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. EDB provides a data and AI platform built on Postgres for transactional, analytical, and AI workloads across cloud environments. EDB is seeking a Technical Account Manager to build post-sales relationships with large and complex customers, serve as their trusted technical advisor, and lead technical solutions, architecture, troubleshooting, and Postgres initiatives.

Responsibilities

• Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor
• Help EDB customers maximize the value of their Postgres investment
• Assist EDB customers to develop and deploy Postgres strategies
• Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management)
• Maintain current functional and technical knowledge of the entire EDB product line
• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
• Help to document best practices in developing and deploying EDB solutions
• Function as a front-line technical resource for "best practice" and informal customer questions
• Travel up to 25% of the time as required

Skills

• At least five (5) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable
• Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
• Knowledgeable about data analytics and AI/ML concepts
• Experience with Kubernetes
• Excellent analytical skills regarding technical and project management issues
• Good understanding of strategic sales process
• Well-developed organizational skills with an ability to manage competing client demands
• Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
• Travel up to 25% of the time as required
• Bachelors/Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred

Benefits

• Access to CuraLinc for health and wellness tips and practices
• Wellness Fridays extending to December 2026

Company Overview

EDB is the leading sovereign Postgres data and AI platform. It was founded in 2004, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://www.enterprisedb.com.

Company H1B Sponsorship

EDB has a track record of offering H1B sponsorships, with 4 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.