Note: The job is a remote job and is open to candidates in USA. CuraLinc Healthcare provides mental health care through technology and personalized advocacy for employers and their employees. The EAP Work Life Consultant conducts telephonic intakes, assesses participant needs, researches community resources, provides consultation, and offers referrals related to childcare, elder care, daily living, and concierge services.
Responsibilities
- Complete Telephonic Intakes
- Gather Required Demographic Information
- Assess the Participants Needs Through Targeted Questioning
- Offer Guidance and Consultation
- Ensure all Documentation is Complete and Accurate
- Conduct Timely and Targeted Research
- Contact and Vet Service Providers by Phone to Ensure all Referrals Meet Participants’ Needs
- Develop Grammatically Correct and Error-Free Cover Letters and Fulfillment Materials
- Participate in Additional Departmental Tasks, as Needed
Skills
- Bachelor's Degree in Psychology, Social Work or Related Field
- Excellent Verbal and Written Communication Skills
- Exceptional Customer Service Skills
- Strong Attention to Detail
- Ability to Work in a Fast-Paced Environment
- Fundamental Understanding of MS Office and Contact Management Systems
- Prior Experience as a Call Center Agent Required
- Prior Experience Conducting Telephonic Intake and/or Assessment Strongly Preferred
Benefits
- Full-time, fully remote role
- 100% company-paid single-tier medical coverage insurance
- 401(k) with company match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
Company Overview