Note: The job is a remote job and is open to candidates in USA. AfterShip is a Great Place to Work Certified company transforming the global eCommerce landscape with its post-purchase SaaS platform. As a Technical Account Manager, you will own the technical onboarding journey for merchants launching on TikTok Shop, ensuring they are fully live and successful long term while providing hands-on integration and configuration support.
Responsibilities
- Own end-to-end technical onboarding for merchants launching on TikTok Shop with AfterShip Channels, from kickoff through go-live
- Connect and configure integrations between the merchant's storefront and TikTok Shop; sync products, orders, and inventory, and troubleshoot issues (SKU mapping, variants, bundles)
- Navigate TikTok Shop platform logic—API constraints, policy and whitelist nuances, and fulfillment (FBT) and returns rules
- Teach merchants how to use Feed confidently and adopt advanced features so they can operate independently
- Drive measurable onboarding outcomes: get merchants to live and healthy within ~30 days, and meaningful advanced-feature adoption thereafter
- Guide merchants beyond initial setup—helping them optimize their listings and use AfterShip Feed and Affiliates to grow their presence and sales on TikTok Shop
- Partner with merchants on their TikTok Shop growth journey, identifying opportunities for deeper feature adoption and surfacing cross-sell opportunities (e.g. Affiliates) where they'd drive merchant value
- Partner with the Omnichannel SA, Product, and GTM teams to translate merchant needs into product improvements, and stay current on platform changes
Skills
- 3+ years in a customer-facing technical role - technical account management, solutions, implementation, or technical onboarding in SaaS, ecommerce, or marketplace/integrations technology
- Genuine technical fluency: comfort with APIs and integrations, data mapping across systems, and structured troubleshooting. You can diagnose *why* something isn't working, not just escalate it
- A strong educator: able to translate technical concepts into clear guidance and teach merchants to operate independently
- Ability to prioritize, multitask, and perform under pressure across multiple accounts
- Excellent written and verbal communication; able to hold a credible technical conversation with both merchants and platform partners
- Ownership mindset - you treat your accounts as yours to grow and protect
- Hands-on familiarity with TikTok Shop (Seller Center, catalog/listing management, order and inventory sync, fulfillment workflows) and Shopify
- Understanding of what drives merchant growth on TikTok Shop—listing optimization, content & affiliates-driven commerce, and platform campaigns—so you can guide merchants beyond initial setup
- Familiarity with affiliate/creator operations
- Experience onboarding enterprise merchants
Benefits
- Competitive compensation
- Remote-first work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
Company Overview
Company H1B Sponsorship