Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes and values integrity and service. The Project Manager of Client Services will lead client relationships through effective project management and ensure high-quality service delivery in a fast-paced environment.
Responsibilities
- Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship
- Drives overall client satisfaction through effective coordination and communication of client deliverables
- Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director
- Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
- Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director
- Ensures that an update to date record is maintained with regard to the status of all projects being worked on
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
- Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering
Skills
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
- Demonstrated success in the management of multiple simultaneous projects
- Oral and written communication skills which provide a strong and confident leadership presence
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
- A solid understanding of database design and management, data processing activities and legal document review requirements
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
Benefits
- May be eligible for an annual bonus
- Enterprise‑wide learning and mobility
- Flexibility that’s recognized externally
- Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.
Company Overview
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