Note: The job is a remote job and is open to candidates in USA. GreenSlate is the fastest-growing provider of technology and business solutions for media productions. As a Technical Account Manager, you will serve as the primary point of contact for VIP clients, providing support through onboarding, training, and day-to-day needs while collaborating with various teams to ensure client success.
Responsibilities
- Work in the Technical Account Management HubSpot pipeline by answering incoming support calls and emails with a sense of urgency and exemplary customer service
- Assist dedicated VIP client Slack channels
- Transfer/escalate issues to other team members as needed
- Assist with new client onboarding meetings and training as needed
- Meet with clients to determine setup needs and relay specifications to Project Setup
- Perform QA of all completed setups for assigned clients prior to access being granted
- Provide one-on-one onboarding training for new clients on all software features
- Complete approval flow and access updates after initial setup, and ensure setup checklists are updated as needed
- Partner with the Account Manager to meet with clients weekly or biweekly and ensure all aspects of setup, training, and support are completed in a timely manner from prep through wrap
- Assist the Account Manager with monthly or quarterly check-in decks
- Ensure all information regarding setups and ongoing issues for dedicated accounts is documented for team reference
- Be a champion of the users and collaborate with Product, Engineering, and Design to introduce new features that solve client problems
- Lead weekly payroll and crew member webinars
- Assist with on-site crew member support as needed
- Assist with UAT testing of new software releases as needed
- Utilize HubSpot help-desk software to log tickets and resolutions
- Submit software development requests and bugs to development on behalf of users
- Spread GreenSlate’s mission statement and encourage clients to join us in being environmentally conscious
Skills
- Bachelor's degree or higher; or equivalent combination of education and experience
- Customer service experience
- Passion for technology, the environment, and going green
- Ability to deal with high volumes and work under pressure
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Excellent listening and communication skills
- Focused and detail-oriented
- Advanced knowledge of digital payroll management solutions
- Previous payroll experience
- Proficient knowledge of union/non-union payroll and grossing
- Advanced knowledge of the complete flow of payroll from beginning to end
- Knowledge of production accounting basics is a plus
- 2–3 years of related experience preferred
Benefits
- Matching 401(k)
- Employee Assistance Program/mental health support
- Accident insurance
- Wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
Company Overview