Note: The job is a remote job and is open to candidates in USA. Miro is a visual workspace for innovation that enables distributed teams to build the next big thing. They are seeking a Technical Account Manager to partner with Enterprise customers, guiding them through workflow optimization and driving AI-powered adoption to maximize their investment in Miro.
Responsibilities
- Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
- Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
- Provide guidance on embedding Miro into the customer’s existing systems and ways of working
- Monitor platform health, engagement, usage patterns, and feature adoption
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
- Equip internal champions with strategies to scale adoption across departments, regions, and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
- Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
- Provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
Skills
- 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow optimization, platform adoption, and change management initiatives
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
- Willing to travel to customer sites up to 25%
- Familiarity with collaboration tooling and product/service development workflows is a plus
Benefits
- Equity
- A wellbeing benefit
- A WFH equipment allowance
- An annual Learning & Development stipend
- Full benefits may differ per location
Company Overview
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