Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for HR, IT, and Finance. The Technical Account Consultant (TAC) will be responsible for driving customer value through Rippling's IT products, partnering with customers to understand their needs, and providing guidance on the adoption of various solutions.
Responsibilities
- Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
- Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling
- Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
- You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling
Skills
- A passion and curiosity for all things related to IT
- 3+ years of experience managing an IT setup at a company, helping customers implement IT products, or selling IT solutions
- Strong understanding of MDM, Identity Management solutions, or other IT-related solutions
- Familiarity with other IT products such as Google, Azure, and Okta
- Enthusiasm for helping customers and colleagues
- Ruthless prioritization and time management
- Master project/task manager – you never drop the ball
- Ability to explain complex scenarios in simple, clear written and verbal communications
- Strong attention to detail and ability to solve complex, interdependent problems
- Interest in actively working with product and engineering teams
- Experience in a support capacity with a Managed Service Provider (MSP) or Internal IT staff member
- Familiarity with admin consoles of email providers and business applications (Google, M365, Slack, Zoom, etc.)
- 2+ years of experience building reports, working within data, and enabling customers with reporting needs
- Ability to expertly build and understand all data sets within reports, and work proficiently in spreadsheets (e.g., pivot tables)
- Ability to provide insights on best practices for data management and advocate thoughtfully for customers' data needs
Benefits
- This role will receive a competitive salary + variable + benefits + equity.
- The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location [here](https://www.rippling.com/pay-transparency).
- A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location.
- Final offer amounts may vary from the amounts listed below.
- In addition to the compensation below, this role is eligible for a 10% variable, paid annually.
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
- For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
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