Note: The job is a remote job and is open to candidates in USA. The Hillman Group is a company focused on customer experience, and they are seeking a Customer Service Rep II. The role involves maintaining knowledge of department procedures, training associates, and striving for high levels of customer satisfaction.
Responsibilities
- Maintains current knowledge of department operating procedures and updates assigned technical product information
- Continually strives for a higher level of service and customer/department satisfaction
- Participates in departmental improvement teams
- Attends meetings based on related assignments and responsibilities
- Assists in the training of new and existing associates in the department
- Makes recommendations regarding follow up procedures and implementation
Skills
- High School diploma or GED equivalent
- Strong Skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
- Excellent interpersonal, problem solving and communication skills
- Able to work with a variety of personalities and maintain composure under stressful conditions
- College degree and at least one year customer service experience
- General knowledge of hardware industry, Distribution or Retail
Company Overview