Note: The job is a remote job and is open to candidates in USA. Triple Whale is an AI operating system for modern e-commerce businesses that turns business data into actionable insights and automated decisions. The Team Lead, Sales Engineering will lead a team of three sales engineers while managing complex technical sales opportunities, coaching the team, defining pre-sales processes, and ensuring accurate customer commitments.
Responsibilities
- Run technical discovery, POCs, and demos on your own deals — typically the largest and most competitively contested
- Take escalations from the team on technical and competitive objections they can't close out
- Coach three SEs: recurring 1:1s, structured call reviews against our frameworks, and a clear development plan for each
- Define and document how SE works here: when an SE engages a deal, what a POC requires to start and what "passed" means, discovery standards before a demo, and what a clean handoff to Solutions Architecture contains
- Hire and ramp SEs as the team grows
- Own the accuracy of what your team promises pre-sale. Solutions Architecture has to build it
Skills
- 6+ years in sales engineering, solutions consulting, or a similar technical pre-sales role
- Experience coaching or mentoring other SEs — formal management title not required, but you need to have raised someone else's game before
- Track record of building process, not just following it: POC criteria, discovery standards, handoff requirements, review cadences you put in place that stuck
- Working SQL fluency
- Hands-on experience with marketing attribution — pixel-based, multi-touch, or MMM
- Comfortable telling a customer we haven't built something, and telling a rep their deal isn't as strong as they think
- E-commerce or DTC background — MER, CAC, contribution margin, payback
- Competitive experience
- Shopify ecosystem depth, including headless or non-Shopify implementations
- Formal people-management experience
Benefits
- Remote work arrangement
Company Overview
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