Note: The job is a remote job and is open to candidates in USA. Open Sky Group is a supply chain technology company and Blue Yonder specialist delivering technology-enabled solutions for supply chain operations. The Support Analyst is a subject matter expert and individual contributor responsible for resolving incidents, monitoring software and infrastructure, identifying root causes, and providing timely client updates and resolutions.
Responsibilities
- Work with clients to identify issues, guide the team to the root cause, and implement solutions that prevent recurrence
- Work independently with customers, users, and internal and external functional and technical resources to define concepts and solutions
- Determine the root cause of issues, document resolutions for future review, and provide training materials
- Provide clear and concise documentation
- Participate in on-call rotations, including nights and weekends
- Monitor the incident queue and resolve incidents
- Act as an escalation point (on-call) for nights and weekends
- Continue to learn new skills and stay current with the technology used in the industry
Skills
- Bachelor's degree in computer science, software engineering, MIS, or 3+ years of equivalent experience
- 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer-specific development
- 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, Microsoft SQL Server, Integrator, and Reporting
- Solid knowledge of warehouse operations
- Strong customer service skills are required
- Experience with SQL and writing complex queries
- Experience with Microsoft Windows operating systems
- Strong verbal and written communication skills with technical, business, and management staff
- Ability to explain technical concepts to people with varying backgrounds
- Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients
- Professional and organized, with the ability to prioritize and manage workload independently
- Adaptable, positive, and proactive
- Strong customer service skills
- Must be legally authorized to work in the United States without company sponsorship at any time
- This position is remote and will work within the U.S
- This position is for second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m
- This position may require travel of up to 10%
- The employee is regularly required to talk and hear
- The employee frequently is required to stand, walk, perform fine motor tasks with hands, and reach with hands and arms
- This position requires the ability to occasionally lift, carry, or pull office products and supplies weighing up to 40 pounds
- This position requires the ability to travel by airplane and/or car
- Experience with Java, JavaScript, and Python is a plus
- Experience with Oracle Database is a plus
- Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Incentive compensation
- Retirement savings plan with company match
- Flexible, fun work environment
- Comprehensive Employee Assistance Program (EAP)
- Voluntary benefits including Accident and Critical Illness coverage
- Remote role, anywhere in the U.S.
Company Overview