Note: The job is a remote job and is open to candidates in USA. Health Plans, Inc. is a national third-party administrator specializing in self-funded health plan solutions. The Account Coordinator – Team Lead assists with new client plan implementation, existing account servicing, educational materials, claims and service issue resolution, and administrative support. The role also supervises and trains the Account Coordinator team, assigns projects, and coordinates escalations and PTO approvals.
Responsibilities
- Responsible for assisting with the coordination of the implementation of new groups and overall servicing of account issues for existing clients and brokers
- Responsible for producing educational materials, resolving claims/service issues
- Responsible for providing administrative support to the Client Services department
- Responsible for assisting with the communication with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client
- Supervising and training the Account Coordinator team
- Assigning projects to the Account Coordinator team
- Working with the Director of Client Services and Vice President of Client Services to report escalations
- Identifying areas of opportunity and areas of concern with the team
- Tracking PTO for the team and maintaining a PTO tracker
- Coordinating with the Vice President and Director to approve PTO for all Client Services staff, including Account Executives (AEs), Account Managers (AMs), and Account Coordinators (ACs)
Skills
- High School Diploma or equivalent
- Two or more years' related work experience
- Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint
Benefits
- Volunteer opportunities
- Smart casual dress code
- Ergonomic desks
- Onsite café at the Westborough headquarters
- Access to trails in the office park at the Westborough headquarters
- Access to campus gyms at the Westborough headquarters
- Medical, Dental and Vision and Prescription Drug Coverage
- Fitness Reimbursement Benefit
- Employee Assistance Program
- Flexible Spending Account & Health Savings Account
- 401(k)
- Quarterly Bonuses
- Generous Paid-Time Off
- Volunteering Opportunities
- Educational Assistance
- Professional Development Opportunities
Company Overview