Note: The job is a remote job and is open to candidates in USA. CAI is a global services firm that unites talent and technology to support clients, colleagues, and communities. The Talent Acquisition Operations Manager drives operational transparency, reporting, systems ownership, AI and recruiting technology adoption, vendor management, process improvement, and cross-regional enablement for the global Talent Acquisition function.
Responsibilities
- Operationalize, maintain and evolve business-facing and internal TA reporting to support the recruiting leads and TA/HR leadership
- Own the definition and governance of TA metrics so figures are consistent, trusted, and comparable across regions and segments
- Translate data into narrative: surface what’s new and changing, what is moving the needle, what is at risk
- Deliver automated, standardized dashboards, and productionize the performance and capacity tools the function relies on
- Drive the delivery and execution of the TA technology roadmap - standing up and sequencing new capabilities (sourcing agents, voice agent, Phenom automation, future tools) in partnership with HR Strategy & Enablement - turning the roadmap into operational reality
- Own the operational rollout, adoption, and measurement of AI capabilities across TA, pairing every automation with the process redesign that makes it work
- Lead recruiter enablement and change management for new tools and workflows, so adoption is real and measured, not assumed
- Track and report the efficiency and cost-avoidance impact of AI-enabled recruiting so its value is visible to the business
- Serve as functional owner/administrator for Workday (ATS) and Phenom (CRM/career-site platform) - configuration, workflow, integrations, and user access across all regions
- Act as the primary TA liaison to IT/HRIS, partnering with the IT product manager on system issues, enhancements, and upgrades
- Manage the TA technology and media budget as a portfolio - owning source performance, cost-per-hire and cost-per-source analysis, and spend optimization against fill-rate and cost targets
- Provide the analysis that supports vendor renewals and rationalization decisions (e.g., programmatic advertising, CRM, assessments, market-intelligence tools), arming TA leadership for renewal negotiations
- Design and maintain standardized TA workflows across regions, accounting for local labor law and operational differences, and pair process redesign with automation rather than layering tools onto broken processes
- Partner with the Onboarding function to ensure a seamless handoff from offer through start date, continuously improving the candidate-to-employee experience across that transition
- Own recruiter-facing process documentation (intake, SLAs, compliance touchpoints such as reasonable-accommodation intake and background-check workflows)
- Partner with Legal/Compliance on process changes affecting candidate experience or classification
- Build and maintain recruiter capacity and throughput models to inform requisition-load balancing and coverage
- Partner with Finance/FP&A and TA leadership on requisition-volume forecasting, using demand signals from the business
- Support consistent tool and process adoption across US and international TA teams, sustaining data hygiene and system-usage standards as day-to-day management moves local
- Provide training and enablement to recruiters on systems, process, and new capabilities
- Own the foundational employer-brand operations that support hiring - including Glassdoor presence - and partner with Marketing/Communications on recruitment campaigns and EVP execution
Skills
- 5+ years in Talent Acquisition Operations, HR Systems, or Recruiting Analytics, including experience presenting performance insight to senior stakeholders
- Demonstrated ability to turn data into a clear performance story for business leaders - not only build reports, but tell the leader what to do with them
- Hands-on administration of Workday (ATS) required
- Experience owning or optimizing recruiting technology and media spend, including vendor management and renewal analysis
- Strong process-design and change-management skills, with a track record of driving real adoption of new tools and workflows
- Advanced Excel/O365 and hands-on dashboard/reporting build experience; comfort working with people-data at scale
- Experience supporting distributed or international teams and coordinating across US, India, and Philippines time zones
- All candidates must be eligible to work without need for sponsorship by employer
- Ability to safely and successfully perform the essential job functions
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Phenom (or comparable talent CRM) strongly preferred
- Experience with programmatic job advertising (Appcast or similar) and assessment platforms
- Exposure to AI-enabled recruiting tools and their operational rollout
- Familiarity with staffing or professional-services recruiting environments
Benefits
- Full-time remote work arrangement
- Medical insurance
- Dental insurance
- Vision insurance
- 401k retirement account access
- Paid time off
- Paid sick leave and/or other paid time off as provided by applicable law
Company Overview