Note: The job is a remote job and is open to candidates in USA. Xcel Energy is seeking a skilled and collaborative Business Analyst to support its Service Management organization. The role translates business needs into actionable ServiceNow and IT service management solutions, covering requirements gathering, process analysis, design, testing, implementation, and post-go-live support.
Responsibilities
- Elicit, document, and analyze business requirements through stakeholder interviews, workshops, and process reviews
- Develop user stories, acceptance criteria, and current-state/future-state assessments to guide solution design
- Conduct value stream analysis and business process analysis to identify gaps, challenges, and opportunities for improvement
- Partner closely with business areas and stakeholders to understand needs and represent them during planning and prioritization
- Facilitate requirements sessions, document outcomes, and provide demos or supporting materials to technical and business teams
- Translate business needs into actionable requirements for ServiceNow or process teams and support the intake process for new requests
- Collaborate with developers and technical teams to validate that requirements are accurately understood and implemented
- Support backlog management and product delivery lifecycle activities within an Agile framework
- Engage with governance processes and change management activities to ensure compliant and sustainable solution delivery
- Monitor solution performance post-implementation and assess ongoing process and system health
- Manage stakeholder relationships through executive communication, facilitation, negotiation, and conflict resolution
- Influence outcomes and drive alignment across business and IT teams without direct authority
Skills
- * Strong requirements elicitation and business process analysis capabilities
- * Proficiency in user story development and acceptance criteria definition
- * Experience with Agile methodologies and backlog management
- * Broad understanding of the ServiceNow platform, including Service Catalog, ITSM, HRSD, BCM, SecOps, SPM, and Automation capabilities
- * Ability to align business needs with ServiceNow platform functionality and governance best practices
- * ITIL knowledge and familiarity with service management environments
- * Excellent stakeholder management, facilitation, and executive communication skills
- * Demonstrated ability to translate business needs into clear technical requirements
- * Experience working across both business and technical teams in a cross-functional environment
- * Project coordination or project management exposure
- * Conflict resolution and influencing skills in matrixed or collaborative environments
- * Hands-on experience working with the ServiceNow platform in a business analysis or service management capacity
- * Demonstrated experience gathering and translating requirements in partnership with business stakeholders
- * Background in IT Service Management (ITSM) or service management process environments
- * Experience supporting Agile delivery teams and participating in product lifecycle activities
- * Business Analyst Certification (preferred)
- * ITIL Foundation Certification (preferred)
- * ServiceNow Business Analyst Certification (preferred)
- * Agile or Scrum Certification (preferred)
Benefits
- Flexibility of a hybrid or remote work environment
Company Overview
Company H1B Sponsorship