Note: The job is a remote job and is open to candidates in USA. Anesthesia Dynamics Management is seeking a Systems Support Analyst to join its Information Systems team. The role provides first-level technical support, troubleshoots hardware, software, network, and business application issues, supports user access and system operations, and assists with client implementations, security, and technology projects.
Responsibilities
- Provide first-level technical support to internal employees and external clients
- Troubleshoot hardware, software, network, connectivity, and business application issues
- Resolve routine technical problems and escalate more complex issues to vendors or internal leadership when appropriate
- Maintain ownership of support issues through resolution and communicate status clearly to users
- Document technical issues, resolutions, and system changes
- Assist with system upgrades, software testing, maintenance, and deployment activities
- Assist with user account setup, permissions, and access management
- Support shared drives, electronic document repositories, and organized file storage
- Monitor routine system operations and report potential performance or security concerns
- Support Windows-based systems and Microsoft 365 applications
- Help ensure system access and technology practices follow company security requirements
- Assist with technical onboarding for new clients
- Support electronic record intake and data transfer activities
- Assist with system configuration, testing, and validation during implementation projects
- Conduct compatibility testing between client systems and company applications
- Support Practice Management systems, software interfaces, and electronic data exchanges
- Work with software vendors, IT service providers, hosting providers, and other technology partners to resolve issues
- Track open technical issues and ensure appropriate follow-up
- Communicate technical information clearly to both technical and non-technical users
- Participate in technology projects and software implementations
- Help identify opportunities to improve processes and reduce repetitive manual work
- Follow company cybersecurity, HIPAA, and information security policies
- Support the secure handling of electronic protected health information (ePHI)
- Report suspected security concerns or vulnerabilities promptly
- Assist with security awareness, business continuity, and disaster recovery activities as assigned
Skills
- Associate degree in Information Technology, Computer Science, Information Systems, or a related field
- Or equivalent practical experience
- At least two years of experience in IT, technical support, information systems, help desk, desktop support, or a similar technology role
- Experience troubleshooting Windows-based computers and business software applications
- Working knowledge of Microsoft 365 applications
- Comfortable learning new software and technology systems
- Strong problem-solving and troubleshooting skills
- Good written and verbal communication skills
- Strong organization and attention to detail
- Ability to manage several requests and priorities in a fast-paced environment
- A customer-service mindset and willingness to take ownership of problems through resolution
- Experience in a healthcare environment a big plus
Benefits
- United States – Remote Eligible
Company Overview