Note: The job is a remote job and is open to candidates in USA. EdSights is a higher-education technology company that provides AI-powered student engagement and retention insights to colleges and universities. The Customer Success Manager will own a portfolio of partners, acting as a trusted advisor while managing renewals, expansion, product adoption, value realization, and partner advocacy in collaboration with internal teams.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of college and university partners, building deep, multi-threaded relationships with key stakeholders and decision-makers
- Lead regular partner check-ins, strategic business reviews, and renewal conversations that keep partners engaged and successful
- Travel to partner campuses (~1 visit/quarter) to deepen relationships and support long-term success
- Own the full renewal cycle - from understanding each partner's evolving needs through negotiation and close
- Identify, qualify, and close expansion opportunities including, partnering with Sales on larger or more complex deals
- Maintain accurate renewal forecasts and pipeline documentation to ensure visibility and accountability
- Drive strong product adoption and effective usage aligned to each partner's institutional goals
- Develop and manage partner-specific messaging frameworks tied to institutional calendars and objectives, recommending high-impact strategies to maximize product value
- Proactively guide partners to best practices and proven use cases that improve engagement and program effectiveness
- Analyze partner data to identify trends, risks, and opportunities, translating insights into clear, actionable recommendations
- Create and deliver polished reports and presentations that demonstrate product usage, measurable impact, and ROI
- Serve as the voice of the partner internally, collaborating with Product and Engineering to improve the platform and overall experience
Skills
- 3+ years of experience in customer success or account management in B2B SaaS - bonus points if you've worked in EdTech, nonprofits, or another mission-driven space
- A demonstrated track record of owning and closing renewals and expansion within a book of business, with measurable impact on retention metrics
- Strong commercial instincts – you understand how to do deep discovery, protect revenue, deepen long-term partnerships, and develop expansion opportunities within existing accounts
- Strong relationship-building skills with experience influencing senior or executive stakeholders
- Excellent written, verbal, and presentation communication skills
- Comfort working with data and translating insights into compelling partner-facing narratives
- High organizational skills with the ability to manage multiple accounts, renewal cycles, and priorities simultaneously
- A proactive, ownership-oriented mindset with a bias toward action
- Genuine passion for education, student success, and EdSights' mission
- This role reports to a Customer Success Director and is fully remote, with occasional travel
Benefits
- Remote-friendly work
- Unlimited PTO
- Paid parental leave
- New Apple hardware
- 401k matching
- Strong health and wellness benefits
Company Overview