Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Systems Engineer II to provide complex technical support for the Bank’s data or voice network infrastructure. The role involves installing, maintaining, and supporting network infrastructure while providing Tier 2 support for networking issues and collaborating with various stakeholders to enhance operational excellence.
Responsibilities
- Provide Level 2 technical support for data or voice network systems
- Monitoring and auditing performance
- Document and procedures updates
- Operational Excellence
- Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
- Cloud Network Support/Implementation
- Provide expertise in BGP and other dynamic routing protocols
- Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
- Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
- Collaborate with vendors, colleagues and management to implement services and reduce costs
- Manage network asset inventory and capacity planning
- Assist with Disaster Recovery testing efforts throughout the year
- Drive operational excellence
- Monitor and assess network components and take appropriate action
- Participate in on-call rotation for after hours support
Skills
- Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
- In-depth knowledge of numerous networking technologies and protocols and how they interrelate
- Technical skills regarding network routing, switching, and provisioning
- Experience with Cisco switching and routing (NxOS and IOS)
- Collaboration with cross-functional groups
- 6-8 years of experience with enterprise network systems and excellent troubleshooting expertise
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