Note: The job is a remote job and is open to candidates in USA. AAA Northeast is a company dedicated to delivering exceptional customer service in the insurance industry. They are seeking an Insurance Customer Service Representative I to provide day-to-day servicing of personal lines insurance policies while supporting customers with their policy needs.
Responsibilities
- Complete initial comprehensive Personal Lines insurance training. Will provide day to day servicing of personal lines policies by answering customer questions and requests related to coverages, discounts, registrations, and claims, using Five Diamond standards. Processes policy transactions utilizing various carrier systems. Trains to recognize opportunities to upgrade insurance coverages, and recommend appropriate services and products
- Processes discounts that are received through email or mail; uses judgment to apply effective date of discount and ensures that proper documentation is received
- Trains to research premium differences to identify origin of difference; obtains information from master file, selling agent and/or insurance company to resolve discrepancies; develops an understanding of the theory of rating; contacts insureds to explain premium difference; adheres to AAA's Five Diamond service standards in handling customer inquiries
- Exchange information with insurance companies, underwriters, banks, car dealers, etc. to facilitate processing of insurance related documents. Builds and manages customer relationships and identifies opportunities to improve service delivery
Skills
- High School Diploma or GED required
- 1+ years Customer service experience required
- Successful completion of CSR training required
- Must obtain Personal Lines License within the first 30 days. Training and licensing material will be provided
Benefits
- Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
- 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
- 3 weeks’ vacation
- 12 holidays
- 8 sick days
- 48 hours of volunteer time annually
- Free AAA membership
- Insurance discounts
- Travel commission refund
- Up to $625 in Wellness Incentives
- Up to $6k in tuition reimbursement
- Annual bonus opportunities
- For certain roles, additional monthly and/or quarterly incentive compensation
- Flexible lunch/break time based on business needs.
- Licensing and Product Training will be fully remote for approximately 15 weeks
- Training and study time will be provided
- There is always a camera on requirement during training
- Training and licensing material will be provided
- AAA will reimburse the $5 background check fee
Company Overview