Note: The job is a remote job and is open to candidates in USA. Premera Blue Cross is hiring a Systems Analyst II to analyze business functions and processes and recommend technology solutions aligned with business objectives. The role represents business stakeholders on Agile delivery teams, documents requirements, supports system design and testing, and identifies opportunities to improve processes through data analysis, low-code, and automation.
Responsibilities
- Represent the business within an Agile delivery team; develop and maintain strong relationships with business stakeholders; engage business partners to understand and develop expertise within the aligned business domain; and act as a liaison between business and IT for new system implementations, enhancements, and ongoing maintenance
- Collaborate with business partners, IT partners, and delivery team members to identify, refine, and document requirements in the form of epics, features, user stories, use cases, business requirements, functional requirements, UI specifications, and business rules
- Apply business process analysis and cost-benefit analysis techniques to evaluate solution options and support business decision-making
- Develop and maintain knowledge of Premera systems, applications, and business processes within the aligned domain
- Analyze and document current and future-state business processes to identify pain points, risks, and opportunities for operational efficiencies through technology solutions
- Use system tools and data sources to perform data analysis, validate requirements, troubleshoot issues, support root cause analysis, and provide solution recommendations
- Support the development of low-code and automation solutions to reduce repetitive manual work and improve process consistency
- Perform and assist with data analysis to define business, process, functional, and data requirements; identify and resolve conflicting requirements; conduct gap analyses; and support reporting and data-mapping activities
- Support end users in preparing, documenting, and executing test scenarios; create test scripts and test cases with guidance from team members; and assist with User Acceptance Testing (UAT)
- Provide input on backlog priorities, dependencies, and sprint planning activities
- Identify opportunities for continuous improvement through analysis of business processes and technology solutions; collaborate with the delivery team to improve both team effectiveness and solution quality
- Perform other duties as assigned
Skills
- Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent combination of education and experience
- Two (2) years of business systems analysis experience, including requirements gathering, business process analysis, and collaboration with cross-functional teams to deliver technology solutions
- Customer-focused with demonstrated ability to understand and align solutions to business needs, operational impact, and customer value
- Demonstrates accountability and delivers results within a self-organized team environment
- Ability to develop an understanding of business strategies, processes, and objectives within the aligned domain
- Hands-on exposure to at least one relational or cloud database platform, such as SQL Server, Snowflake, Oracle, PostgreSQL, MySQL, or similar technology
- Experience using reporting and visualization tools such as Power BI, Tableau, or similar platforms
- Interest in using AI, low-code, and workflow automation technologies to solve operational problems, improve processes, and reduce manual work
- Basic understanding of APIs, system integrations, and data exchange between applications
- Ability to build strong partnerships with business and IT stakeholders and maintain a high-quality stakeholder experience
- Understands and applies quality standards, incorporating both functional and non-functional requirements into solution design
- Collaborates effectively within a delivery team and is viewed as a trusted team member by peers and stakeholders
- Experience defining and documenting software requirements for low to moderately complex products, systems, or business processes
- Fundamental understanding of analytical tools, relational databases, software applications, and data structures
- Ability to elicit, analyze, organize, document, and trace business and system requirements throughout the solution lifecycle
- Ability to analyze data, business processes, and system interactions to identify issues and recommend solutions
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences
- Makes sound tactical decisions using analysis, experience, judgment, and business context
- Basic problem-solving and root cause analysis skills
- Ability to facilitate small group discussions and workshops to achieve defined outcomes
- Comfortable working in environments with changing priorities and evolving business needs
- Experience in a software development environment utilizing Agile delivery practices, including Scrum and SAFe
- Knowledge of project delivery methodologies, including Agile and Waterfall
- Experience using SQL for data analysis, data validation, troubleshooting, or reporting
- Knowledge of healthcare or health insurance industry processes and systems
- Experience with product development and collaboration tools such as Azure DevOps, Visual Studio, Confluence, and Product Plan
Benefits
- This role is Telecommuter.
- Medical, vision, and dental coverage with low employee premiums.
- Voluntary benefit offerings, including pet insurance for paw parents.
- Life and disability insurance.
- Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
- Wellness incentives with mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs.
- Generous paid time off.
- Tuition assistance for undergraduate and graduate degrees.
- Employee recognition program to celebrate anniversaries, team accomplishments, and more.
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