Note: The job is a remote job and is open to candidates in USA. Integris is a leading IT solutions provider delivering high-touch managed IT services, security and compliance advisory services, and 24/7 help desk support. The Systems Administrator provides advanced support and maintenance for desktop, server, and network infrastructure, serves as the first escalation point for Support Technicians, and assists clients and end-users with complex technical issues.
Responsibilities
- Initial contact for inbound phone and chat support request
- Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients
- Acts as the first line of escalation for Support Technicians
- Provide onsite support for Managed Services clients
- Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency
- Provide intermediate technical support and guidance to end-users and assist in resolving technical issues
- Document system configurations, procedures, and troubleshooting steps
Skills
- Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience
- Strong infrastructure and troubleshooting skills
- Valid driver's license
- We are looking for someone able to work Monday-Friday 8:00AM-5:00PM Pacific Standard Time
- Associate degree in computer science or similar field -OR- 2 years of IT experience preferred
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Company Overview