Note: The job is a remote job and is open to candidates in USA. Claritev is seeking a Support Analyst, Oracle Health Core to provide hands-on configuration, maintenance, and troubleshooting support for foundational Oracle Health (Cerner Millennium) components. The role manages hierarchies, personnel records, security access, aliasing, tickets, testing, documentation, and related support activities under established procedures.
Responsibilities
- Perform routine configuration and maintenance within the Core foundational build, including Event Set Hierarchy (ESH) entries, location and resource hierarchy structures, and related dictionaries, using CoreEventManager tool as appropriate
- Set up and maintain personnel records in Oracle Health, including provider and staff onboarding, role/position updates, and terminations
- Handle day-to-day security tasks such as security class assignment, menu access, and user provisioning under established access-control guidelines
- Maintain aliasing records across personnel, locations, and related dictionaries to keep identification and routing accurate across applications
- Process routine Event Set Hierarchy change requests — additions, moves, reorganizations — via CoreEventManager tool, flagging anything with unclear or complex downstream impact for senior review before implementation
- Log, triage, and resolve tickets tied to foundational build issues, such as incorrect ESH or resource hierarchy assignments, access problems, or personnel record discrepancies, within assigned SLAs
- Execute the hierarchy, personnel, and security changes tied to facility reorganizations, new location openings, and provider onboarding/offboarding events
- Check in with clinical, scheduling, lab, and revenue cycle support teams to confirm foundational changes haven't introduced issues on their end
- Keep documentation current for hierarchy structures, security settings, aliasing conventions, and personnel build activity
- Support testing of Oracle Health code updates and patches that touch foundational build components
- Pitch in on printer, WTS, and fax station configuration where it overlaps with location or resource setup
- Keep assigned tickets updated and communicate status to clients and internal stakeholders
- Take part in on-call or after-hours support coverage on a rotating basis, as needed
- Support periodic access and security reviews, including HIPAA-related audits
- Suggest improvements to Core support processes and documentation based on day-to-day ticket patterns
Skills
- Associate's or Bachelor's degree, or equivalent related experience
- 2-4 years of experience supporting or configuring Oracle Health (Cerner Millennium) applications, ideally including some exposure to foundational or security build (ESH, hierarchy, personnel, security, or aliasing)
- Working familiarity with Oracle Health dictionaries and configuration conventions within the Core domain, including Event Set Hierarchy (ESH) structure
- Experience updating Event Set Hierarchy via CoreEventManager tool, spreadsheet upload knowledge is highly desirable
- Ability to follow established procedures to complete configuration tasks and resolve routine tickets independently
- Basic understanding of how Event Set Hierarchy and security setup affect downstream scheduling, clinical, and reporting workflows
- Comfort working in a ticketing/ITSM environment (e.g., ServiceNow) with defined SLAs; prior help-desk or application-support experience is a plus
- Strong attention to detail, given how far a small hierarchy or security error can ripple downstream
- Clear written and verbal communication skills, with the ability to coordinate across other support teams
- Willingness to participate in on-call or after-hours rotations as needed
- Familiarity with HIPAA regulations and general healthcare data privacy practices
- Comfortable using standard office software and equipment, including MS Office
- Exposure to printer, WTS, or fax station configuration is a plus but not required
Benefits
- Remote workplace type
- Full-time employment
- On-call or after-hours support coverage on a rotating basis, as needed
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