Note: The job is a remote job and is open to candidates in USA. Ambient is a collective of HVAC design and implementation experts serving healthcare, commercial, institutional, and mission-critical spaces. The Dynamics 365 Project Manager will lead Agile sprint delivery across CRM, Field Service, and Business Central ERP, while owning backlog quality, refining user stories and acceptance criteria, managing stakeholders, and using delivery metrics to drive improvement.
Responsibilities
- Own sprint delivery in Jira across our three Dynamics 365 applications (CRM, Field Service, and Business Central ERP), including development, QA, and UAT activity
- Run Scrum ceremonies (daily stand-ups, sprint planning, backlog refinement, retrospectives) and keep Jira an accurate, current reflection of work status
- Prepare and deliver regular status reporting to product owners and senior management, highlighting achievements, timelines, risks, and issues
- Establish and use delivery metrics (cycle time, throughput, defect and rework trends) to drive continuous improvement
- Own backlog quality in Jira: apply business analysis expertise so every work item carries specific requirements, priority, and business justification
- Refine AI-assisted requirement drafts into complete user stories with clear, testable acceptance criteria
- Distinguish scope changes from missed requirements; quantify business impact and urgency to support prioritization decisions
- Serve as the primary point of contact for sprint activity across all three Dynamics 365 applications, keeping IT, product owners, and stakeholders aligned
- Communicate sprint status, risks, and changes clearly and proactively to technical and non-technical audiences
Skills
- Hands-on experience with at least one Microsoft Dynamics 365 application (Sales/CRM, Field Service, or Business Central) in a delivery, functional, or business analysis capacity
- Proven project management experience running Agile/Scrum delivery: sprint planning, stand-ups, backlog refinement, and release coordination
- Demonstrated business analysis craft: user story writing, acceptance criteria, and requirements refinement. This skill set is essential to success in the role
- Proficiency with Atlassian Jira: work item management, reporting, and dashboards
- Strong leadership and communication skills, with the ability to coordinate cross-functional teams and engage stakeholders at all levels
- Proficiency with Microsoft 365 tools (Teams, SharePoint, Excel, PowerPoint)
- Experience across more than one of the three Dynamics 365 applications we run
- Exposure to ERP/CRM implementations, system integrations, or M&A systems integration
- Problem-solving mindset, strong organizational skills, and attention to detail
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience
- Minimum of 5 years of combined experience in project management and business analysis, ideally in ERP/CRM environments
- Microsoft certifications such as PL-200 (Power Platform Functional Consultant) or MB-800 (Business Central Functional Consultant) are a plus; PMP, CSM/PSM, or similar are also valued
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