Note: The job is a remote job and is open to candidates in USA. CBRE is hiring a Customer Service Coordinator to provide end-to-end support for customer inquiries and concerns. The role involves responding to service requests, coordinating work orders and meetings, maintaining customer service systems, preparing reports, and improving team processes in a remote call center environment.
Responsibilities
- Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary
- Generate and follow up on service request work orders for completion
- Schedule meetings and coordinate logistics as needed
- Update company systems, customer service databases, and spreadsheets
- Contact customers for updated information, as necessary
- Run and distribute various ad hoc reports for review
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge
- Suggest improvements to existing processes and solutions to improve the efficiency of the team
- Evaluate and select solutions from established options
- Impact through clearly defined duties, methods, and tasks are described in detail
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion
- Deliver own output by following defined procedures and processes under close supervision
Skills
- • We are currently hiring for 1st and 2nd shift - weekend availability required
- • This is a remote opportunity
- • High School Diploma or equivalent experience with up to 2 years of job-related experience
- • Ability to follow basic work routines and standards in the application of work
- • Communication skills to exchange straightforward information
- • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
- • Strong organizational skills with an inquisitive approach
- • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401k Match programs
- Endless opportunities for growth
Company Overview