Note: The job is a remote job and is open to candidates in USA. Cotiviti is seeking a Support Analyst to support its technical and operational teams. The role monitors, analyzes, and resolves data platform, configuration, infrastructure, and application issues while coordinating support, communicating with stakeholders, and improving production support processes.
Responsibilities
- Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation
- Act as a liaison between data operations, development, infrastructure and management. Coordinate and trouble shoot to resolve applications or product related issues
- Manage and coordinate meetings with required technical and data operations team members and prioritize and route the issues reported as per the impact on business
- Document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training
- Help data operations team members to create incidents and change request tickets
- Interface with the engineering, infrastructure, database administrator, implementation, and configuration management teams to follow up on any outstanding tickets for resolving the issues
- Follow up for root cause analysis and confirm on permanent resolution status for an issue
- Generate and provide daily status updated report to required business stakeholders and leadership team
- Completes all responsibilities as outlined on annual Performance Plan
- Completes all special projects and other duties as assigned
- Must be able to perform duties with or without reasonable accommodation
- Complete all responsibilities as outlined on annual Performance Plan
- Complete all special projects and other duties as assigned
- Must be able to perform duties with or without reasonable accommodation
Skills
- * 0-1 year of experience developing/supporting enterprise -level applications software in multi-node Windows or Linux Server environments
- * Knowledge of application architectures, workflows and monitoring tools
- * 0-1 year of experience working with SQL, Oracle, PL/SQL, MS Access and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks
- * Ability to work in a cross-functional global team environment, utilizing on-line collaboration tools
- * Ability to troubleshoot application issues and escalate to supporting engineering teams
- * Knowledge of commonly used information technology concepts, practices and procedures
- * Solid written and verbal communication skills, previous Help Desk experience a plus
- * Ability to work independently and in a team environment
- * Ability to handle multiple tasks, prioritize and meet deadlines
- * Ability to work independently and in a team environment
- * Ability to handle multiple tasks, prioritize and meet deadlines
- * Ability to work in a cross-functional global team environment, utilizing on-line collaboration tools
- * Ability to troubleshoot application issues and escalate to supporting engineering teams
- * Remaining in a stationary position, often standing or sitting for prolonged periods
- * Repeating motions that may include the wrists, hands, and/or fingers
- * Must be able to provide a dedicated, secure work area
- * Must be able to provide high-speed internet access / connectivity and office setup and maintenance
- * Associates degree in computer science, information technology, or related technical field preferred or equivalent
- * Project management experience preferred
Benefits
- Overtime pay for nonexempt employees for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law
- Medical insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Disability insurance coverage
- Life insurance coverage
- 401(k) savings plans
- Paid family leave
- 9 paid holidays per year
- 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
Company Overview
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