Note: The job is a remote job and is open to candidates in USA. Silverlink Technologies is seeking an experienced ERP Functional Consultant to provide Hypercare support across Microsoft Dynamics 365 and Oracle ERP environments. The role focuses on end-to-end Order to Cash and Procure to Pay processes, including ticket management, issue resolution, stakeholder coordination, and support for iterative ERP releases.
Responsibilities
- Provide functional Hypercare support for D365 and Oracle ERP environments
- Support end-to-end Order to Cash and Procure to Pay business processes
- Manage and resolve ERP functional tickets and incidents during Hypercare
- Triage issues, identify the appropriate functional/technical teams, coordinate resolution, and drive tickets through closure
- Analyze business-critical issues and provide appropriate functional guidance and solutions
- Work closely with business users, ERP teams, technical teams, and other stakeholders to resolve issues
- Support multiple iterative ERP releases and associated Hypercare activities
- Monitor and manage issues through ServiceNow
- Ensure timely communication, escalation, tracking, and resolution of critical business issues
- Support client teams during business-critical scenarios, including onsite travel when required
- Leverage deep ERP domain knowledge while working across technology platforms
- Participate in release, stabilization, and post-production support activities
Skills
- Work Authorization: US Citizens and Green Card Holders only
- Candidate must work from the any nearest Client's office in the US/Canada
- Travel to the client location may be required to address business-critical scenarios
- 15+ years of overall IT experience
- 10–12 years of relevant consulting/support experience with Order to Cash (O2C) and Procure to Pay (P2P) business cycles on ERP platforms
- Extensive hands-on, end-to-end functional experience across both O2C and P2P
- Mandatory experience with both Microsoft Dynamics 365 and Oracle ERP
- Strong experience working across two dominant ERP platforms: D365 and Oracle
- Strong ERP domain expertise with the ability to work in a technology-agnostic environment
- Proven experience handling functional ERP tickets/issues from identification through resolution and closure
- Experience in Hypercare support following ERP implementations/releases
- Prior experience working as a Hypercare Support Consultant or PM on D365 and Oracle ERP implementations
- Ability to support multiple and iterative releases across O2C and P2P processes
- Order to Cash (O2C) – End-to-End
- Procure to Pay (P2P) – End-to-End
- Microsoft Dynamics 365 / D365
- Oracle ERP
- Hypercare Support
- ERP Functional Consulting
- ERP Ticket / Incident Management
- ServiceNow for Hypercare support
- Strong issue triaging, escalation, coordination, and closure management
- Experience working in Agile/Scrum environments
- Understanding of Agile ceremonies, sprint-based delivery, and iterative releases
- Prior experience supporting large-scale ERP transformation/implementation programs
Benefits
- 12+ Months (minimum) duration
- Work from the nearest client's office in the US/Canada
- Travel to the client location may be required to address business-critical scenarios
Company Overview