Note: The job is a remote job and is open to candidates in USA. AppLab Systems, Inc is seeking a Looker Support Lead to oversee the stability and operational governance of Looker services. The role focuses on resolving complex incidents, managing releases and SLAs, supporting stakeholders, and driving continuous improvement across the Looker platform.
Responsibilities
- Lead resolution of Major (P1/P2) incidents and coordinate stakeholder communications
- Perform advanced troubleshooting of complex Looker reporting, dashboard, model, and performance issues
- Own Root Cause Analysis (RCA) and drive corrective/preventive actions
- Ensure SLA compliance through service governance and operational oversight
- Conduct monthly service reviews and present service performance metrics
- Engage with business stakeholders to review priorities, issues, and enhancement opportunities
- Approve and validate releases, deployments, and production changes
- Perform capacity planning, usage trend analysis, and platform optimization
- Drive automation and continuous service improvement initiatives
- Mentor L2 support engineers and provide technical guidance
Skills
- Mandatory - Strong knowledge of LookerML, Explores, Dashboards, PDTs, and Data Modelling. Experience with SQL and data warehouse platforms
- 6+ years of Business Intelligence / Analytics support experience
- 4+ years of hands-on Looker development experience
- Strong knowledge of LookerML, Explores, Dashboards, PDTs, and Data Modelling
- Experience with SQL and data warehouse platforms
- Strong incident, problem, and change management knowledge
- Experience preparing RCAs and managing production outages
- Excellent stakeholder and client communication skills
Benefits
- 100% Remote
Company Overview
Company H1B Sponsorship