Note: The job is a remote job and is open to candidates in USA. Raymond James is a financial services firm that provides exceptional client service through its specialized departments. The Supervisor, Operations will lead a team of Associates, ensuring a high-quality client experience while managing training, staffing, and operational processes.
Responsibilities
- Demonstrate well-rounded leadership qualities and supervisory skills coupled with a mastery of brokerage operations
- Ensure teams you lead deliver a positive Service 1st experience by monitoring interactions with clients and utilizing metrics to manage workflows
- Be the primary point of contact for onboarding new Associates and provide ongoing training to refine client interactions
- Confirm day-to-day call center staffing is adequate to respond to call volumes
- Manage your team in accordance with Raymond James’ Human Resources policies and procedures
- Partner with other home office departments to resolve client account issues and improve operational processes
- Respond to and resolve escalated situations
- Serve as an additional resource in the call center during high call volumes
- Execute client-directed trades across various product types (equities, mutual funds, options, fixed income, and alternative investments)
- Reach out to clients to address important account matters and conduct routine follow up as needed
- Handle client-directed transactions such as ACH transfers, wire transactions, and journal requests regularly
- Manage a diverse range of accounts, including trust, estate, and entity accounts
- Maintain a high level of integrity and adhere to Raymond James' Code of Business Conduct & Ethics
- Work with branch and firm resources to mitigate risks
- Provide regular updates to senior management regarding team performance and challenges
- Develop and Document branch processes into Standard Operating Procedures
Skills
- Bachelor's degree in a related field or an equivalent combination of education and work experience
- Three (3) or more years' experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization
- SIE required provided that an exemption or grandfathering cannot be applied
- Series 7 and 63/65 or 66 Required - must able to be registered in all 50 states
- Series 9, 10 and 24 preferred
Benefits
- Base salary or wages
- Additional compensation (cash or equity)
- Discretionary bonuses
- Commissions
- Benefits package that may include medical, dental, and vision
- Life insurance
- Critical illness insurance and accident insurance
- Disability benefits
- Retirement savings
- Paid time off (including vacation, holidays, and sick leave)
- Parental leave
- Eligibility for benefits and specific offerings may vary based on position and employment status
Company Overview