Note: The job is a remote job and is open to candidates in USA. 2-10 Home Buyers Warranty Corporation is hiring a Supervisor, Inside Sales to lead an inside sales team and deliver operational excellence. The role manages team productivity and sales goals, coaches and develops associates, supports daily operations, and coordinates resources to meet business needs.
Responsibilities
- Accountable for overall team performance by providing individual support by training, coaching and developing our associates
- Champion of change
- Responsible for supervising the employee lifecycle – hiring, promotion, transferring, talent management
- Supervisor will provide floor coverage in a virtual environment as well as handling escalated customer calls
- Partners with Workforce Management (WFM) to ensure staffing and scheduling meets business needs
- Ensures accurate documentation with associate data files, including payroll, personnel and performance
- Effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
- Primary point of contact to bring resources (sales, service operations, marketing, scheduling, quality, training, etc.) together to achieve business goals
- May include other duties as applied
Skills
- People and data driven to guide performance, strong business acumen
- Use active listening to build rapport and generate additional growth opportunities
- Ability to adapt to member and business needs and effectively support and disseminate that information to their team
- Ability to have crucial conversations with associates
- Good judgment, strong decision making and problem-solving skills
- Knowledge, skill and ability to motivate sales performance and drive results
- Demonstrate strong and effective verbal and written communication
- Reliable, persistent and proactive for performance management
- High school diploma or equivalent required
- 4+ years of contact center operations experience required
- Knowledge of Telesales operations
- Experience reaching or exceeding sales goals and objectives
Benefits
- Job-based incentive
- 100% remote
- Insurance for medical/pharmacy, dental, vision, life, and disability
- Weight loss and smoking cessation programs
- Matching 401(k)
- Ability to participate in the employee stock purchase plan
Company Overview