Note: The job is a remote job and is open to candidates in USA. QVC Group is a live social shopping company with multiple retail brands. The Supervisor Customer Service Support role guides Office Support Specialists, oversees workforce systems and daily operational routines, and partners with Payroll, People & Organization, IT, and customer service leadership to resolve issues and improve processes.
Responsibilities
- Define a strategic plan for success and effectively communicate it to the Assistant Staffing Manager
- Oversee all Workforce technical applications and upgrades, in partnership with IT Teams and Line Leadership
- Work closely with the Payroll Department as well as the People & Organization Team
- Build relationships with Managers and Supervisors throughout QVC Group to better resolve issues quickly and effectively
- Identify areas of opportunity in accuracy and efficiency and drive forward change, by creating and implementing improvements to process and policies
Skills
- This role is **remote**; job seekers must reside in one of the following states to be considered: Pennsylvania, Delaware or New Jersey
- * You will have knowledge of Verint and Timehub
- * You will have proficiency with Microsoft Suite
- * You will identify, analyze, interpret, and solve both practical as well as highly complex problems and trends
- * You will be able to demonstrate flexibility and commitment to staff development
- * You will have knowledge of a high volume environment
- * You will have the experience providing detailed troubleshooting and resolutions to users
- * You will have the ability to be available for business needs outside normal hours
- * Working knowledge of QVC Group CS&E policies and procedures
Benefits
- Remote work arrangement for job seekers residing in Pennsylvania, Delaware, or New Jersey
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- In the US market, health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Company Overview