Note: The job is a remote job and is open to candidates in USA. Kinter is a family-owned business that manufactures and distributes retail display hardware. The Field Operations Support Associate travels to customer retail locations to conduct ESL conversion readiness surveys, collect measurements and part counts, document findings, test product fit and functionality, and support reporting, technology systems, and operational process improvements.
Responsibilities
- Travel to customer retail locations to conduct ESL conversion readiness surveys and identify required components
- Take accurate measurements and part counts, documenting data using Microsoft Excel and internal templates
- Test product fit and functionality in various retail fixture environments in accordance with established standards and guidelines
- Document field findings, fixture conditions, and exceptions through reports and photographs
- Assist with day-to-day operational support activities, including reporting, data entry, and process coordination
- Support the use of technology systems, software tools, and applications used in field and operational workflows
- Troubleshoot and resolve routine technical or process-related issues to minimize operational disruptions
- Collaborate with cross-functional teams, vendors, and internal stakeholders to support project execution
- Track and maintain accurate operational data and documentation
- Escalate unclear or unfamiliar installation situations to Product Development for direction
- Interact professionally with customer store staff and ensure a positive representation of Kinter
- Perform additional duties as assigned
Skills
- **Required Skills/Abilities:** * **Valid Driver's License** and **REAL ID or Passport** (required for air travel)
- * Strong attention to detail, accuracy, and organizational skills
- * Proficiency with Microsoft Office Suite
- * Clear verbal and written communication skills
- * Basic math and measurement skills; comfortable using tape measures, calipers, and related tools
- * Ability to troubleshoot or adapt when faced with unique or unfamiliar situations
- * High School Diploma required
- * Prior customer service experience is required
- **Physical Requirements:** * Prolonged periods sitting at a desk and working on a computer
- * Adjusting or moving objects up to 15 pounds
- * Ability to make repetitive movements, including moving of the wrists and/or fingers, bending, or squatting
- * Prolonged periods of standing and walking during site visits to customer retail locations
- **Travel:** * Travel to customer sites averages 50-75% of the time
- This is a remote position candidates must be based on the West Coast (Pacific Time Zone) to support field operations coverage in that region
- **Preferred Education and Experience**: * Bachelor's degree preferred
Benefits
- This is a remote position; candidates must be based on the West Coast (Pacific Time Zone) to support field operations coverage in that region.
- Generous Paid Time Off (PTO) and paid holidays.
- Comprehensive medical, dental, and vision insurance—100% covered for the employee by Kinter, with no payroll deductions.
- A fully employer-funded pension plan; contributions start after 1 year, fully vested after 5 years, with no deductions from your paycheck.
- Long-term growth potential and opportunities to advance within the company.
Company Overview