Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a Strategy, Planning and Operations Manager to support marketing planning and operations. The role involves maintaining planning data, producing AI-powered dashboards, and facilitating cross-functional collaboration to enhance operational efficiency.
Responsibilities
- Gather and maintain data connections and inputs within an internal planning and budgeting platform (Workfront Planning), partnering with finance analysts, marketing strategists, and other cross-functional partners (including consumer and B2B teams)
- Validate data quality and troubleshoot data entry or calculation issues within the platform as they arise
- Produce and maintain AI-powered dashboards that support planning and reporting
- Support production of an executive-facing planning summary — synthesizing and validating outputs and owning the final deliverable
- Support the platform's rollout to regional teams, working across time zones to guide transitions and support the Americas transition
- Maintain the integrity of organization messaging workspace, including approving new users and troubleshooting issues
- Create and share a weekly leadership update summarizing product and customer marketing news
- Support recurring ops and communications items including operational cadence, informal team learning sessions, internal knowledge-sharing sites, and refreshing recurring presentation materials
- Audit template library for internal marketing tool: remove outdated email and paid media templates, verify functionality, and rename to align with naming conventions
- Track submitted Jira tickets and partner with engineering to monitor progress, translating status updates into clear, marketer-friendly summaries
- Leverage AI tools to build and maintain working deliverables (dashboards, reports, planning artifacts) rather than only using AI for one-off writing or summarization tasks
- Demonstrate experience building or maintaining AI-powered reporting tools or dashboards
- Evaluate AI-generated outputs critically, apply human judgment, and translate results into decision-ready insights
- Pick up existing AI-assisted workflows or in-progress tool builds and continue them independently
Skills
- 5+ years of experience in a marketing organization including planning, marketing operations, marketing program/project management, or a related field
- Proven experience using AI tools (e.g., Claude) to build and maintain working deliverables (dashboards, reports, or planning artifacts)
- Strong organizational and project management skills, including timeline tracking and stakeholder coordination
- Ability to synthesize complex inputs into clear narratives and recommendations for different audiences, including executives
- Proficiency in Microsoft Office (especially PowerPoint and Excel) and collaboration tools such as Teams and Slack
- Bachelors Degree
- Hands-on experience with work management platforms such as Workfront/Workfront Planning (or comparable planning/PPM tools such as Jira)
- Experience with OKR tracking tools (e.g., WorkBoard)
- Experience working with cross-functional and/or global teams across multiple time zones
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