Note: The job is a remote job and is open to candidates in USA. Algolia is a pioneer and market leader in AI Search, helping businesses deliver fast, predictive search and browse experiences at internet scale. The Enterprise Account Executive, Install Base will manage and grow a portfolio of high-value enterprise customers by driving renewals, cross-sell opportunities, strategic account planning, and long-term customer value. The role partners with customer success, solutions engineering, and internal teams to expand Algolia’s footprint across complex organizations.
Responsibilities
- Own and manage a portfolio of ~50 of our highest value customers, with accountability for retaining and growing revenue as customers move from early adoption to scale
- Build trusted relationships with customers and develop a deep understanding of each customer's business objectives and use cases to proactively identify cross-sell opportunities across new teams, business units, or use cases, expanding Algolia's footprint within the account
- Work in tandem with CSMs and CSEs to drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value
- Lead cross-sell strategy and commercial conversations with top accounts, expanding Algolia's presence across the organization
- Monitor account health and usage to identify risks and mobilize account team on next best actions
- Operate independently in a fast-evolving environment, helping shape sales motions and turn them into repeatable, scalable playbooks
Skills
- 5+ years in B2B SaaS sales or account management, with experience managing renewals and expansion in accounts with multiple stakeholders
- Track record negotiating complex, multi-year enterprise agreements directly with customers and internal stakeholders (legal, finance, deal desk)
- Strong collaboration skills with Customer Success, Solutions Engineers, and other cross-functional teams to proactively address customer needs, remove blockers, and to drive outcomes
- Comfort managing complex, multi-stakeholder relationships within large organizations, with the strategic patience for longer sales cycles
- Experience with SaaS, APIs, or developer-focused products
- Familiarity with usage-based or consumption-based business models
- Background working with eCommerce or digital experience platforms
Benefits
- Commission as part of annual total cash compensation.
- Option to work remotely either as fully remote or hybrid-remote employees.
- Autonomy to choose where they want to work and when.
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