Note: The job is a remote job and is open to candidates in USA. Microsoft's Engineering, Enablement & Operations team designs and manages the systems, tools, and strategies that support commercial excellence across compensation, performance insights, planning, skilling, and sales tools. The Strategy & Operations Senior Manager, Continuous Improvement will lead cross-functional transformation and process improvement initiatives, apply AI and automation, analyze performance data, align senior stakeholders, and guide teams through sustainable change.
Responsibilities
- Reimagine end-to-end workflows: redesign critical business processes that span organizational boundaries to deliver step-function improvements, utilizing the core tools and methodologies of continuous improvement
- Operationalize strategy into execution: facilitate teams in the definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support implementation of improvements to achieve targeted outcomes
- Identify and embed AI applications: surface high-value opportunities for AI/automation in target workflows, validate feasibility and impact, and partner with teams to implement AI-enabled improvements that increase speed, quality, and performance
- Build cross-org alignment: facilitate outcome-driven Kaizen events with senior leaders and teams to align priorities, surface tradeoffs, and drive clear decisions and results
- Manage stakeholder engagement rhythms and partnerships by resolving challenges and driving sustainment of improvements
- Drive outcomes through insights: analyze performance data and translate insights into clear, actionable recommendations that enable teams to adopt reimagined workflows
- Use data to identify opportunities, communicate results, and partner with teams to implement improvements
- Lead change management: apply your business acumen to guide teams through the end-to-end implementation of complex, cross-functional process improvements, ensuring maintenance of clear and complete documentation
- Embody our Culture and Values
Skills
- Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
- + OR equivalent experience
- 3+ years experience in Near Term Strategy (1–2 years out), Management Consulting, or Finance
- Master's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
- + OR Bachelor's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
- + OR equivalent experience
- Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications
- Experience leading commercial transformation efforts across sales, planning, revenue operations, or go-to-market functions
- Experience driving continuous improvement through process optimization, workflow streamlining, and cross-functional change initiatives
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