Note: The job is a remote job and is open to candidates in USA. Thatch is a fully distributed early stage company aiming to transform the healthcare system in America. The Strategy & Operations Manager will manage the operating model for Operations, drive cross-functional efforts, and enhance operational excellence to support the company's growth.
Responsibilities
- Drive the operating model for Operations to enable the org including: Annual planning, OKR process, partner health, partner segmentation, partner plans, etc
- Serve as a direct report to the Chief of Finance and Head of Operations, facilitating the alignment of business critical initiatives and enhancing operational excellence
- Manage and optimize Operations data sources to ensure data integrity, usability, and alignment with Operations workflows
- Own Operations reporting and analytics, delivering actionable insights to support company growth
- Collaborate with leadership to identify and address inefficiencies in the Operations process
- Support Operations forecasting, pipeline management, and strategic planning
- Partner with Operations, Engineering, Product and other teams to ensure alignment on goals and processes
- Contribute to scaling the Operations team effectively by designing processes and tools that grow with the organization
Skills
- 3-5 years of experience in an Operations, Sales Operations, or similar role at a high-growth SaaS company
- Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problem statement, drive alignment and deliver quantifiable business impact and for Thatch's customers
- Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
- Strong analytical and problem-solving skills, with the ability to turn data into actionable insights
- A collaborative mindset, eager to partner with cross-functional teams and influence decision-making
- Proven ability to identify and drive process improvements in a sales environment
- Excellent organizational skills, with a knack for managing multiple priorities in a fast-paced setting
- Early stage startup experience (Series A/B funding)
- Experience with SQL or a willingness/aptitude to learn
- Leadership experience
Company Overview