Note: The job is a remote job and is open to candidates in USA. Windstream is a premier insurgent provider of multi-gigabit fiber internet and related services. The Strategy Analyst will work cross-functionally to build dashboards and deliver insights aimed at reducing churn and increasing ARPU, while also identifying growth and retention opportunities through data analysis.
Responsibilities
- Build and maintain executive-ready dashboards (Tableau) to monitor acquisition, engagement, retention, churn, and ARPU performance
- Partner with Product, Marketing, Base Management, and Finance to define KPIs/metric definitions and create a single source of truth for reporting
- Churn and retention analytics (cohort, funnel, and lifecycle analysis) to identify drivers, quantify impact, and prioritize initiatives
- Develop customer segments and behavioral profiles to tailor retention and monetization strategies and improve campaign/product targeting
- Design measurement plans for experiments and feature launches; evaluate lift/ROI and recommend next actions based on statistically sound analysis
- Build and maintain models (e.g., propensity, forecasting, scenario analysis) to understand ARPU drivers and predict retention and revenue outcomes
- Synthesize analysis into clear narratives and recommendations for leadership, including ongoing readouts on churn, ARPU, and initiative impact
- Improve data quality and usability by partnering with Data Engineering on instrumentation, data validation, and scalable dataset design
Skills
- 4+ years of experience in data analytics (consumer subscription/retention analytics a plus)
- Advanced SQL skills and experience working with large, complex datasets
- Strong Tableau skills (building scalable dashboards and self-serve reporting)
Benefits
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Company Overview
Company H1B Sponsorship