Note: The job is a remote job and is open to candidates in USA. CoLab is an AI platform that helps mechanical engineering teams accelerate product development. They are seeking a Strategic Technical Program Manager to lead the execution of complex R&D deliverables for enterprise customers, ensuring alignment among cross-functional teams and driving successful product delivery outcomes.
Responsibilities
- Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success, surfacing blockers and risk early
- Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap
- Partner with CSMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve
- Lead and operationalize the user acceptance testing (UAT) process, coordinating customer participation, success criteria, and timelines
- Collect, synthesize, and communicate post-delivery feedback to drive improvement and inform future roadmap decisions
- Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption)
- Build and manage tools and processes to track program scope, delivery status, risk, and decision history
- Create and own customer-facing communications including executive reviews around program updates, status, and scope changes to ensure messaging, tone, and cadence meet enterprise expectations
Skills
- 5+ years of experience in program management or customer-facing project/program roles in SaaS
- Proven ability to lead complex, multi-stakeholder programs across technical and customer teams
- Strong understanding of agile software development processes (e.g., sprint planning, backlog grooming, delivery rhythms)
- Excellent written and verbal communication skills; able to write crisp updates and facilitate tough conversations
- Highly organized, proactive, and outcomes-driven—you know how to bring structure to chaos
- Experience working with Fortune 1000 or large enterprise customers
- Familiarity with B2B SaaS workflows, especially in the engineering or manufacturing tech space
Benefits
- Stock options
- Extended health and benefits package
- Unlimited paid vacation
- RRSP or 401K matching
- Flexibility to work from anywhere within North America, with preference given to candidates located in Pacific Standard Time (PST)
Company Overview