Note: The job is a remote job and is open to candidates in USA. Frontline Group is seeking an Account Executive to manage client accounts and drive new business growth across their CCaaS, BPO, and CX solution offerings. The role involves overseeing the full sales lifecycle, collaborating with various teams, and ensuring client satisfaction while meeting sales targets.
Responsibilities
- Manage a diverse portfolio of client accounts, identifying growth opportunities through upselling and cross-selling initiatives
- Build and sustain strong relationships with key stakeholders within client organizations
- Meet or exceed sales targets and stay informed about industry trends
- Act as the primary point of contact for client inquiries and feedback
- Identify and pursue new business opportunities to expand market share
- Execute comprehensive lead-generation strategies, including cold calling, email marketing, and social media engagement
- Represent the company at industry events and conferences to build relationships and cultivate new business prospects
- Collaborate with internal teams including marketing, operations, and customer support to ensure seamless service delivery
- Partner with technology resellers to enhance solution offerings and contribute to shared business goals
- Maintain communication and alignment with cross-functional teams to achieve operational excellence
- Prepare and deliver tailored proposals, presentations, and business reviews to existing and prospective clients
- Maintain accurate and comprehensive records of all sales activities in CRM software
- Analyze sales performance data to identify trends and make strategic recommendations to leadership
- Ensure compliance with company policies and legal regulations while maintaining professional standards in all interactions
- Regularly update and refine sales strategies to align with company goals and market dynamics
- Mentor junior sales staff as needed to foster team development
- Apply excellent problem-solving skills to address client challenges effectively
- Demonstrate strong negotiation capabilities for pricing discussions and contract agreements
- Take a proactive approach to professional development, staying current on industry advancements and sales methodologies
- Maintain a dedicated, distraction-free workspace equipped with reliable communication tools, including a cell phone
- Ensure high-speed internet access of at least 20 Mbps download, 10 Mbps upload, and 50ms latency
Skills
- Manage a diverse portfolio of client accounts, identifying growth opportunities through upselling and cross-selling initiatives
- Build and sustain strong relationships with key stakeholders within client organizations
- Meet or exceed sales targets and stay informed about industry trends
- Act as the primary point of contact for client inquiries and feedback
- Identify and pursue new business opportunities to expand market share
- Execute comprehensive lead-generation strategies, including cold calling, email marketing, and social media engagement
- Represent the company at industry events and conferences to build relationships and cultivate new business prospects
- Collaborate with internal teams including marketing, operations, and customer support to ensure seamless service delivery
- Partner with technology resellers to enhance solution offerings and contribute to shared business goals
- Maintain communication and alignment with cross-functional teams to achieve operational excellence
- Prepare and deliver tailored proposals, presentations, and business reviews to existing and prospective clients
- Maintain accurate and comprehensive records of all sales activities in CRM software
- Analyze sales performance data to identify trends and make strategic recommendations to leadership
- Ensure compliance with company policies and legal regulations while maintaining professional standards in all interactions
- Regularly update and refine sales strategies to align with company goals and market dynamics
- Mentor junior sales staff as needed to foster team development
- Apply excellent problem-solving skills to address client challenges effectively
- Demonstrate strong negotiation capabilities for pricing discussions and contract agreements
- Take a proactive approach to professional development, staying current on industry advancements and sales methodologies
- Maintain a dedicated, distraction-free workspace equipped with reliable communication tools, including a cell phone
- Ensure high-speed internet access of at least 20 Mbps download, 10 Mbps upload, and 50ms latency
Company Overview