Note: The job is a remote job and is open to candidates in USA. SPHERE is a company focused on identity security and identity hygiene solutions. The Strategic Program Manager leads enterprise customer engagements from kickoff through delivery, managing scope, schedules, budgets, quality, stakeholders, risks, and cross-functional coordination across multiple concurrent programs.
Responsibilities
- Own end-to-end delivery of assigned customer programs, from kick off through completed execution
- Build and maintain integrated project plans and resourcing across multiple concurrent engagements, balancing competing priorities as needed to protect commitments
- Track program budgets, burn rates, change orders, and scope changes to keep delivery within approved commercial terms
- Serve as the primary point of accountability for stakeholders from technical leads to senior sponsors, navigating complex org structures and internal politics to keep programs unblocked
- Build trusted relationships within strategic accounts and provide status reviews that clearly communicate progress, risk, and value
- Manage expectations with transparency, proactively communicating changes, risks, and trade-offs
- Partner across Implementation, Support, Sales, and Product to align resources, and facilitate issue resolution so context carries through the full customer lifecycle
- Identify program risks and issues early, own mitigation plans, and maintain composure and clear communication during high-stakes escalations
- Maintain accurate program documentation (plans, status reports, RAID logs) and deliver clear, regular status reporting to internal leadership and customers
Skills
- 8+ years of experience as a Program Manager delivering enterprise software implementations
- Strong technical acumen across infrastructure and identity concepts, with the ability to follow and contribute to technical conversations and translate technical concepts to business stakeholders
- Proven experience managing strategic, large-enterprise programs, including navigating complex stakeholder structures and organizational politics
- Comfortable operating in a lean environment with shifting priorities
- Background in large enterprise technology programs with a solid grasp of service delivery — scoping, statements of work, change orders, and commercial constraints
- Excellent verbal and written communication skills, with the polish to keep programs focused and moving forward
- Strong organizational and prioritization skills to manage multiple concurrent programs
- Must be based onshore in the U.S., in the Eastern or Central time zone; open to FTE or 1099 engagement; able to travel to client sites periodically
- Prior experience at a consulting or professional-services vendor delivering client engagements
- Experience in identity security, identity governance, cybersecurity, or another compliance-driven software category
- PMP or other relevant certification; familiarity with PM tooling such as Smartsheet, MS Project, or Jira
- Experience managing both SaaS and self-hosted deployments; Bachelor's degree or equivalent practical experience
Benefits
- Real opportunities for growth
Company Overview