Note: The job is a remote job and is open to candidates in USA. Cognizant is a large IT consulting firm that leverages modern technologies to transform business operations. The Field Driving Operations Lead oversees driving operations, manages field resources, supports driver development, coordinates logistics and resource planning, monitors performance and service quality, and assists with reporting and continuous improvement initiatives.
Responsibilities
- Manage a team of Driving Operations field resources
- Drive day to day operations following standard operating procedures
- Assist in identifying knowledge gaps, coaching, mentoring and the professional development of drivers
- Conduct periodic reviews with teams and client Program Managers
- Facilitate team meetings to disseminate relevant information to Team
- Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
- Provide Subject Matter Expert (SME) advice on regional issues and concerns
- Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
- Participate in weekly and monthly business review meetings with internal and external stakeholder
- Assist in gathering and analyzing reporting details
- Provide status reports (weekly, monthly, etc.) as required
- Support with special projects; Invoice verification, and reporting metrics as needed
- Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
- Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
- Assist in adherence to quality, safety and financial controls
- Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction
- Provide insight, guidance, Continual Service Improvement and Service Assurance support
- Assist in driving service improvement programs and initiatives
- Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions
- Escalate issues (performance/functional) to management team as needed
- Additional duties as defined
Skills
- Diploma / Bachelor's Degree or equivalent experience
- Driving operations program specific knowledge
- At least 2 years of experience as a people manager (TL Role)
- Strong written and verbal communication skills
- Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
- Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
- Self-motivated with a proven track record
- Team player and willing to assist when and where needed
- Ability to analyze data and establish measurable action plans to improve performance
Benefits
- This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview