Note: The job is a remote job and is open to candidates in USA. Zayo provides mission-critical bandwidth and communications infrastructure solutions, including dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. The Strategic Onboarding and Implementation Project Manager oversees complex telecom service projects, coordinates cross-functional stakeholders, manages operational workflows and large datasets, and supports the implementation and onboarding of strategic network initiatives.
Responsibilities
- Subject matter in Program and Process Management
- Competent in project management and critical thinking skills with a demonstrated ability to manage projects to stakeholder technical specifications and contract requirements
- Will need to be an effective internal stakeholder and customer management skills (verbal and written) including prioritization, collaboration, stakeholder analysis, and communication
- Need to demonstrate system and process knowledge in network and fiber services implementation
- Must execute project plans with dependencies, manage project milestones, meet performance metrics
- Will work at a Project, Market, and Product/Service level nationally
- Onboard, compile, and guide Ascend orders and records into ‘production’, and through completion, in partnership with Ascend Sr Technical Project Managers and OSP Project Managers
- Manage large datasets including issuing and managing orders, reporting results, and ensuring stakeholders are consulted and well informed
- Assist with analysis to support cross-functional review of initiatives and projects
- Embody the ‘Voice of the Customer’ and “Voice of the Business” feedback to stakeholders
- Develop & maintain bulk load templates and toolsets for Large Project onboarding
- Perform in a supporting role to oversee daily PM operational tasks working cross-functionally
- Build, maintain, and report operational metrics for assigned project milestone management
Skills
- Bachelor's degree in a related field required
- Minimum of five (5) years of experience in managing Telecom service projects
- Core competency with big data management, bulk loading, change management techniques
- Advanced experience with Salesforce
- Advanced command of MS Office suite, including Visio
- Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels
- Expert knowledge of Salesforce order staging, Billing processes and standards, provisioning plan concepts and tasking, Service Order Management workflow and process, and Fiber & Packet Engineering standards required
- Project management and critical thinking skills; Excellent customer and stakeholder management skills (verbal and written) including risk analysis and conflict management/resolution
- Ability to influence teams to action that are not in a direct reporting relationship to the team
- Self driven and motivated to provide exceptional customer service
- Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
- Familiarity with Outside Plant & Field Operations processes an asset
Benefits
- Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
- May be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview
Company H1B Sponsorship