Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI platform company helping organizations connect AI, data, and workflows to transform how they operate. The Executive Experience Consultant will design and lead high-impact executive briefings, build trusted relationships across stakeholders, and translate customer transformation goals into compelling narratives and immersive demonstrations. The role also involves shaping industry-aligned advisory programs, navigating ambiguity, and championing world-class engagement standards.
Responsibilities
- Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals
- Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders
- Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities
- Industry-Aligned Advisory: Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders
- Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift
- Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor
- Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors
Skills
- · 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs
- · Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross-functional partners
- · Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility
- · Strong program and project management capabilities, with attention to detail and a commitment to excellence
- · Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated
- · A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation
- · Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways
- · Familiarity with Microsoft Office 365 for collaboration and content development
- · Experience using BriefingSource for briefing and engagement management
- · Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives
- · Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
- Flexibility and trust in a distributed world of work
Company Overview
Company H1B Sponsorship