Note: The job is a remote job and is open to candidates in USA. Raas Infotek is seeking a Storage Consultant to administer and implement CTERA Portal infrastructure and related systems. The role provides Tier 2/3 storage support, monitors infrastructure, troubleshoots critical issues, manages service delivery and disaster recovery processes, and supports automation in a 24x7 environment.
Responsibilities
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
- Experience in CTERA PORTAL, Linux OS, and Windows OS upgrades
- Monitoring of CTERA PORTAL infrastructure and coordination with the vendor for resolution
- Experience with problem diagnosis and solution
- Expert skills in availability, reporting, and capacity management
- Experience in managing SLA/service delivery metrics
- Practical knowledge of WINDOWS OS workstation components
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
- Experience with disaster recovery technologies and data replication
- Play an active role in enterprise service management, including alerts, incidents, service requests, and change management requests related to storage
- Identify opportunities for automation and implement using scripts and other automation tools
- Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage
- Knowledge about using a ticketing system for daily operations – ServiceNow
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written
- Willing to work on 24x7 support
Skills
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
- Experience in CTERA PORTAL, Linux OS, and Windows OS upgrades
- Monitoring of CTERA PORTAL infrastructure and coordination with the vendor for resolution
- Experience with problem diagnosis and solution
- Expert skills in availability, reporting, and capacity management
- Experience in managing SLA/service delivery metrics
- Practical knowledge of WINDOWS OS workstation components
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
- Experience with disaster recovery technologies and data replication
- Knowledge about using a ticketing system for daily operations – ServiceNow
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written
- Willing to work on 24x7 support
- If you have hands-on experience with the CTERA Portal, kindly mention it in your resume and share the updated resume with me so we can proceed with the next step
Benefits
- Remote work arrangement
- Long-term contract
Company Overview
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