Note: The job is a remote job and is open to candidates in USA. Raas Infotek is seeking a CTERA Portal / Storage Operations Engineer to support storage infrastructure in a remote, USA-based role. The position focuses on administering and monitoring CTERA Portal environments, providing Tier 2/3 support, managing incidents and service requests, supporting disaster recovery and replication, and implementing automation.
Responsibilities
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
- Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades
- Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution
- Experience with problem diagnosis and solution
- Expert skills in availability, reporting, and capacity management
- Experience in managing SLA/service delivery metrics
- Practical knowledge of Windows OS workstation components
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
- Experience with disaster recovery technologies and data replication
- Play an active role in Enterprise Service Management, including alerts, incidents, service requests, and change management requests related to storage
- Identify opportunities for automation and implement using scripts and other automation tools
- Provide Tier 2/3 support to large customer bases (agents) who use the CTERA PORTAL for daily file storage
- Knowledge about using a ticketing system for daily operations—Servicenow
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written
- Willing to work on 24x7 support
Skills
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
- Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades
- Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution
- Experience with problem diagnosis and solution
- Expert skills in availability, reporting, and capacity management
- Experience in managing SLA/service delivery metrics
- Practical knowledge of Windows OS workstation components
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
- Experience with disaster recovery technologies and data replication
- Knowledge about using a ticketing system for daily operations—Servicenow
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written
- Willing to work on 24x7 support
Benefits
- Remote work in the USA
- Long-term contract
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